Podcast Episodes
Back to Search
The Connection Hack: Pepper Baumer on Building a Relationship-Based Empire
Season 15 Episode 128
What if your factory was idling, your shelves were empty, and your business had just lost $15 million—and you still chose not to lay off a single per…
1 year, 1 month ago
Perfect Meals Don’t Matter: Sara Fay Egan on Experiences That Scale
Season 15 Episode 127
If your guests remember the night but forget the meal, did you succeed?
Sara Fay Egan never planned to run restaurants—she built experiences. After a …
1 year, 1 month ago
Competition Isn’t Your Biggest Threat: Jean-Pierre Lacroix on the Power of Relevance
Season 15 Episode 126
What if your restaurant’s biggest threat isn’t your competition—it’s your own irrelevance?
Jean-Pierre Lacroix has spent decades helping brands regain…
1 year, 1 month ago
Quality is Overrated: Allan Dib on Scaling Sales the Smart Way
Season 15 Episode 125
Most restaurant owners think better food or better service will win the game. But Allan Dib has a different take: your product is not your problem—yo…
1 year, 1 month ago
Office Hours: Enrollment Beats Training
Season 1 Episode 25
I’m Josh Kopel, a Michelin-awarded restaurateur and the creator of the Restaurant Scaling System. I’ve spent decades in the industry, building, scali…
1 year, 1 month ago
Burnout Isn’t a Badge: Ahu Hettema on Risk, Reinvention, and Building Restaurants That Work
Season 15 Episode 124
Ahu Hettema didn’t hedge her bets—she burned the boats. No Plan B. No safety net. Just a belief that betting everything on one restaurant could rewri…
1 year, 1 month ago
This Is What Luxury Actually Feels Like: Chris Adams on Culture, Tech, and the Soul of Service
Season 15 Episode 123
Chris Adams does. He’s built a business on showing some of the biggest brands in the world how to make guests feel something—without faking it.
In thi…
1 year, 1 month ago
Office Hours: Acquire Talent, Don’t Nurture It
Season 1 Episode 24
I’m Josh Kopel, a Michelin-awarded restaurateur and the creator of the Restaurant Scaling System. I’ve spent decades in the industry, building, scali…
1 year, 1 month ago
From Maxed-Out Credit Cards to 41 Locations: John Gelastopoulos on Building Broken Yolk’s Lasting Momentum
Season 15 Episode 122
Most people buy a restaurant and inherit someone else’s problems. John Gelastopoulos bought a closed breakfast spot, maxed out his credit cards to ke…
1 year, 1 month ago
Geoff Alexander on Leveling Up Leadership Skills
Season 15 Episode 121
After 30 years with restaurant conglomerate Lettuce Entertain You, Geoff Alexander could teach a masterclass on building and scaling a restaurant bra…
1 year, 1 month ago