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#227: Telling the Story of Innovation, with Jon Ebert, John Deere
Season 2 Episode 227
Today we’re going to talk about the value of storytelling for brands that continue to evolve as the role of technology continues to grow within even …
4 years, 2 months ago
#226: Winning over CX skeptics, with Sami Nuwar, Medallia
Season 2 Episode 226
Today we’re going to talk about CX skeptics and how to win them over to adopting customer-centric thinking in a meaningful way. To help me discuss th…
4 years, 3 months ago
#225: Iterating Towards Genius with Mike Zeller, Author of The Genius Within
Season 2 Episode 225
Today we’re going to talk about iterating towards genius, and how to take steps to determine what you can be truly great at doing. To help me discuss…
4 years, 3 months ago
#224: CX and The Great Resignation with Patty Soltis, Kinetic Edge Consultants
Season 2 Episode 224
Today we’re going to talk about the connection between employee experience and CX results, and how The Great Resignation is affecting the customer ex…
4 years, 3 months ago
#223: People, Processes, Technology, & CX with Steven Petruk, CGS
Season 2 Episode 223
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4 years, 3 months ago
#222: Affiliate Marketing Success with David Hiltner and Cameron Horton, Attribution
Season 2 Episode 222
Affiliate programs can be a great way for brands to expand their reach, with nearly 80% of brands and 84% of publishers already using some form of af…
4 years, 3 months ago
#221: Managing Technical Debt with Imran MacMillan, NTT DATA Services
Season 2 Episode 221
Today we’re going to talk about technical debt and how companies can manage this as they continue to feel the effects of pressure to continually mode…
4 years, 3 months ago
#220: High Performance Teams, with John Estafanous, RallyBright
Season 2 Episode 220
Today we’re going to talk about high performance teams, the business value they create, and how to create these teams. To help me discuss this topic,…
4 years, 3 months ago
#219: Lean CX with Robert Dew, CapFeather Global
Season 2 Episode 219
Today we’re going to talk about Lean Customer Experience and how companies of all sizes can continue to deliver valuable customer experience, regardl…
4 years, 3 months ago
#218: Business, Customer, and Employee Experience with Leon Gilbert, Unisys
Season 2 Episode 218
While there is a lot of talk about the importance of customer experience and employee experience, both of these become even more valuable when we con…
4 years, 4 months ago