Podcast Episodes
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UVP 114 When the Boss is Judging Clients
This week, on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Goddess Stephanie Goss go to the mail bag to answer the questi…
5 years, 4 months ago
UVP 113 Where Do You Find New Hires?!
This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Goddess Stephanie Goss go to the mailbag: “We are short staffed…
5 years, 4 months ago
UVP 112 There’s a Clique in My Practice… And I’m In It!
This week, Dr. Andy Roark and Practice Management Goddess Stephanie Goss dive into the mailbag: “There seems to be a gathering "clique" problem on ou…
5 years, 4 months ago
UVP 111 And I Took that Personally
This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Goddess Stephanie Goss talk about a trend that seems to be on t…
5 years, 5 months ago
UVP 110: Front Desk as “Other”
This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and practice management goddess Stephanie Goss take a question about how a CSR can brid…
5 years, 5 months ago
UVP 109: Asking For A Raise
When an overworked, underpaid technician writes in to ask how to ask for a raise, Dr. Roark and Stephanie Goss lay down their absolute best advice. …
5 years, 5 months ago
UVP 108: The Staff is Turning Against the Clients!
Clients are carrying a ton of stress these days, and as a group they seem more challenging than ever before. What happens when your staff has had eno…
5 years, 5 months ago
UVP 107: The Queen Bee Case Thief
What do you do when one doctor is taking all the lucrative cases and dumping all the headaches on other docs? What do you do when she has made a deal…
5 years, 6 months ago
UVP 106: M.I. Bonkers: Is the New Hire Out of Touch… Or Am I?
This week on the Uncharted Veterinary Podcast, a listener wonders if the brand new technician is completely out of touch with the realities of veteri…
5 years, 6 months ago
UVP 105: The Team Doesn’t Understand Change is Slow
This is a classic! What do you do when change needs to happen behind the scenes and your team can’t see it? How do you keep them on board when all th…
5 years, 6 months ago