Podcast Episodes
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UVP 131 When and How Do We Take Care of The Team’s Pets???
This week on the podcast, Dr. Andy Roark and veterinary practice manager Stephanie Goss give their takes on a topic that deserves more attention - te…
5 years, 2 months ago
UVP 130 There is No Going Back… What Is Our “New” Normal?
On this week’s episode of the podcast, Dr. Andy Roark and Practice Manager Stephanie Goss are joined by Dr. Jennifer Quammen, the Chief Veterinary Of…
5 years, 2 months ago
UVP 129 The Parents on the Team Want to Leave Early!
This week on the podcast, Dr. Andy Roark and veterinary practice manager Stephanie Goss tackle a great question from a friend and fellow practice man…
5 years, 2 months ago
UVP 128 When Clients Make You Uncomfortable
This week on the podcast, Dr. Andy Roark and Stephanie Goss are into discussion about what to do when client behavior makes the team feel uncomfortab…
5 years, 2 months ago
UVP 127: Getting the Team to Raise Their Standards of Care
On this week’s episode of the podcast, Dr. Andy Roark and Practice Manager Stephanie Goss tackle a topic from the mailbag. We received an email from …
5 years, 3 months ago
UVP 126 Invasion of Privacy - When Clients Ask Your Vaccine Status
On this week’s episode of the podcast, Dr. Andy Roark and Practice Manager Stephanie Goss tackle a topic that is being heard on repeat in the clinic …
5 years, 3 months ago
UVP 126 Invasion of Privacy - When Clients Ask Your Vaccine Status
On this week’s episode of the podcast, Dr. Andy Roark and Practice Manager Stephanie Goss tackle a topic that is being heard on repeat in the clinic …
5 years, 3 months ago
UVP 125: Bad Review Coming
This week on the podcast, Andy and Stephanie dive into a repeat mailbag question - what do we do when someone is in their first 90 days and their “re…
5 years, 3 months ago
UVP 124 What is With the No-Shows?
This week on the podcast, Andy and Stephanie dive into something that they have been hearing about from EVERYONE… an increasing number of late/no-sho…
5 years, 3 months ago
UVP 123 Interview with Shawn Wilkie of Talkatoo
This week on the Uncharted Podcast, Andy and Stephanie chat with Shawn Wilkie from Talkatoo.com. Talkatoo is a desktop dictation solution that augmen…
5 years, 3 months ago