Podcast Episodes
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UVP 133 Are Benefits Really Needed - Can’t I Just Pay Them?
This week on the podcast, Dr. Andy Roark and veterinary practice manager Stephanie Goss weigh in on a great question from the mailbag. A practice man…
5 years ago
UVP 132 Minimum Wage is Rising - How Do I Compete?
This week on the podcast, Dr. Andy Roark and veterinary practice manager Stephanie Goss wade into the wage discussion that is rapidly gaining tractio…
5 years ago
UVP 131 When and How Do We Take Care of The Team’s Pets???
This week on the podcast, Dr. Andy Roark and veterinary practice manager Stephanie Goss give their takes on a topic that deserves more attention - te…
5 years ago
UVP 130 There is No Going Back… What Is Our “New” Normal?
On this week’s episode of the podcast, Dr. Andy Roark and Practice Manager Stephanie Goss are joined by Dr. Jennifer Quammen, the Chief Veterinary Of…
5 years ago
UVP 129 The Parents on the Team Want to Leave Early!
This week on the podcast, Dr. Andy Roark and veterinary practice manager Stephanie Goss tackle a great question from a friend and fellow practice man…
5 years ago
UVP 128 When Clients Make You Uncomfortable
This week on the podcast, Dr. Andy Roark and Stephanie Goss are into discussion about what to do when client behavior makes the team feel uncomfortab…
5 years, 1 month ago
UVP 127: Getting the Team to Raise Their Standards of Care
On this week’s episode of the podcast, Dr. Andy Roark and Practice Manager Stephanie Goss tackle a topic from the mailbag. We received an email from …
5 years, 1 month ago
UVP 126 Invasion of Privacy - When Clients Ask Your Vaccine Status
On this week’s episode of the podcast, Dr. Andy Roark and Practice Manager Stephanie Goss tackle a topic that is being heard on repeat in the clinic …
5 years, 1 month ago
UVP 126 Invasion of Privacy - When Clients Ask Your Vaccine Status
On this week’s episode of the podcast, Dr. Andy Roark and Practice Manager Stephanie Goss tackle a topic that is being heard on repeat in the clinic …
5 years, 1 month ago
UVP 125: Bad Review Coming
This week on the podcast, Andy and Stephanie dive into a repeat mailbag question - what do we do when someone is in their first 90 days and their “re…
5 years, 1 month ago