Podcast Episodes
Back to Search
291 - Speak The Team Language
The practice manager at this clinic struggles between business operations and team communication. Dr. Andy Roark and Stephanie Goss address a mailbag…
2 years, 2 months ago
290 - My Boss Oversteps Boundaries
An associate veterinarian who loves their job, is struggling with a practice owner's overbearing management style that pushes the boundaries of work-…
2 years, 2 months ago
289 - Do Wellness Plans Make Sense For You
Shawna Castillo, Director of Care Plans at Otto, joins us to tackle a critical question from a practice manager struggling with client credit limitat…
2 years, 3 months ago
288 - Does Anyone Care About The Details
A frustrated veterinary practice leader wonders why it seems like the details no longer matter to their team. This week on the Uncharted Veterinary P…
2 years, 3 months ago
287 - Doctor Development - New Grad And Established Associate
This practice owner aims to develop a plan for both a new, eager graduate and an established associate who is less enthusiastic about development. Dr…
2 years, 3 months ago
286 - We Need A Call - Out Policy
An associate is struggling with their perception that the management team is not holding an otherwise exceptional team member accountable for excessi…
2 years, 3 months ago
285 - We Can't Get Clients In
Clients are feeling extremely frustrated by not being able to get seen with a sick pet quickly enough for their liking and unfortunately, the front d…
2 years, 4 months ago
284 - Medical Director Not Managing The Naughty Doctor
One experienced doctor's toxic behavior is jeopardizing team morale and driving away staff and new graduate veterinarians. In this episode of the Unc…
2 years, 4 months ago
283 - Why Are They All Leaving? What Am I Doing Wrong?
This practice has spent a lot of time and energy to work on their culture and the team that is there loves working together, loves their clients and …
2 years, 4 months ago
282 - Returning To Work Post Mental Health Suicide Leave
Content Warning: Mentions of suicide may be triggering to some listeners. What are some key practices in preparing the clinic for a team member retur…
2 years, 4 months ago