Podcast Episodes
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311 - Do I Want To Know Why They Are Calling Out
A practice manager struggles with managing a PTO policy that leads to team members overusing their time off early in the year. In this episode of the…
1 year, 10 months ago
310 - Getting Team Buy - In To Change (A Pet HealthZone® Case Study)
Change can be scary to vet teams and getting their buy-in takes great skill. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark is j…
1 year, 10 months ago
309 - Can RVTs And VPAs Coexist
Should veterinary medicine introduce a mid-level practitioner role? With the landscape of veterinary care changing, there's a proposal in Colorado to…
1 year, 10 months ago
308 - Can They Do Homework On The Clock?
A medical director is having trouble navigating the balance between supporting paraprofessional staff in tech school and ensuring they have the neces…
1 year, 10 months ago
307 - Training On 'Emotional Intelligence' Is The WRONG Way To Fix Your Client Service Problem
A Practice Manager is struggling with younger team members' reactions to client disagreements. The leader is frustrated with the team’s hypersensitiv…
1 year, 11 months ago
306 - I Hate That The Team Bashes Clients!
In this episode, Dr. Andy Roark and Stephanie Goss tackle a mailbag question from a technician struggling with negativity in their clinic, where team…
1 year, 11 months ago
305 - Frustrated With Taking Breaks.. And Not Taking Breaks
A practice manager is frustrated by team members delaying lunches and taking disruptive trips to the breakroom, which leaves the afternoon understaff…
1 year, 11 months ago
304 - How Do I Teach Accountability
A manager with fantastic team leads—dedicated, hardworking, and aligned with the clinic’s mission—struggles to help these leads transition from being…
1 year, 11 months ago
303 - Schedule Freaks The Team Out
How do you manage staff anxiety about the upcoming schedule without turning away clients and compromising care? In this episode of the Uncharted Vete…
1 year, 11 months ago
302 - Outdated Or Just Respectful Navigating Job - Hopping And Text Resignations
Are traditional expectations around resignations and job stability becoming outdated? A practice owner shares their concerns about the increasing tre…
2 years ago