Podcast Episodes

Mastering Active Delivery: The Key to Lasting Customer Relationships [THA 440]

Episode 440

Thanks to our Partners, NAPA TRACS, and Today's Class

Explore the concept of “active delivery” in automotive customer service, an intent…

10 months, 1 week ago

View Episode

2025 Benchmark Report Part 3 [E177] - Business By The Numbers

Thanks to our partner Promotive

In this final episode of our Benchmark Report series, Hunt Demarest, CPA with Paar Melis and Associates, uncovers what…

10 months, 2 weeks ago

View Episode

There's No Such Thing As A Price Shopper [E159] - The Auto Repair Marketing Podcast

Thanks to our Partners, App Fueled and Shop Boss

When car count dips and phones go quiet, the first call most shop owners make is to their marketing c…

10 months, 2 weeks ago

View Episode

Why Do We Really Use EGR? [E191] - Diagnosing the Aftermarket A to Z

Thanks to our Partner, NAPA Autotech Training

In this technical deep-dive, Matt Fanslow tackles the misconceptions surrounding Exhaust Gas Recirculati…

10 months, 2 weeks ago

View Episode

How to Grow Your Shop Without Losing Control [RR 1046]

Episode 1046

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

This episode dives into the real challenges of scaling an automotive business. Shiju Thomas unp…

10 months, 2 weeks ago

View Episode

Know Your Numbers: The KPIs That Make or Break Your Shop [E214] - Chris Cotton Weekly Blitz

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great market…

10 months, 2 weeks ago

View Episode

Unplug, Immerse, and Reboot: Part 2 [E049] - Speak Up! Effective Communication

Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound

Watch Full Video Episode

I want to discuss the benefits of t…

10 months, 2 weeks ago

View Episode

Slow Down, Move Over: A Call for Roadside Safety [THA 439]

Episode 439

Thanks to our Partners, NAPA TRACS, and Today's Class

Recorded at the NAPA NOW Event, this episode explores the "Slow Down, Move Over" (…

10 months, 2 weeks ago

View Episode

2025 Benchmark Report Part 2 [E176] - Business By The Numbers

Thanks to our partner Promotive

In this second part of our 2025 Benchmark series, Hunt Demarest, CPA, with Paar Melis and Associates, breaks down perf…

10 months, 3 weeks ago

View Episode

Beyond the Oil Change: What I Learned at the Quick Lube [E190] - Diagnosing the Aftermarket A to Z

Thanks to our Partner, NAPA Autotech Training

Key Discussion Points:

Introduction & Personal Anecdote

Explains his motivation for visiting a quick lube …

10 months, 3 weeks ago

View Episode