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Transforming Customer Experience with AI-Enhanced Contact Centers - with Jim Palmer of Dialpad
Today’s guest is Jim Palmer, Chief AI Officer at Dialpad. Dialpad is an AI-powered communication platform offering unified calling, messaging, video conferencing, and customer support. It helps busin…
Published on 4 months, 2 weeks ago
Lessons from Retail and Healthcare for Financial Services CX Leaders - with Jessica Saperstein at Church Mutual
Today’s guest is Jessica Saperstein, Former CXO and CMO, Strategic Advisor, and Corporate Board Member at Church Mutual. Church Mutual is a leading provider of specialized insurance solutions for rel…
Published on 5 months ago
Navigating AI-Driven Digital Transformation in Banking - with Arpit Sarin of Regions Bank
Today’s guest is Arpit Sarin, Vice President of Digital at Regions Bank. Arpit joins us to share insights into the evolving role of AI and data in financial services. Our discussion covers the challe…
Published on 5 months, 2 weeks ago
The Rise of Generative AI-Enabled Financial Crime - with Sophia Qureshi of Provenir
Today’s guest is Sophia Qureshi, VP of Product Management for Fraud Solutions at Provenir. Provenir is a fintech company whose AI decisioning platform helps clients manage credit risk, prevent fraud,…
Published on 5 months, 4 weeks ago
Use Cases in AI-Driven Personal Insurance - with Matt Marolda of Acrisure
Today’s guest is Matt Marolda, Chief Innovation Officer at Acrisure. Acrisure is a global insurance broker and fintech financial services provider. Matt returns to the program this week to explore th…
Published on 6 months, 2 weeks ago
The Role of AI in Insurance Efficiency and Customer Engagement - with Matt Marolda of Acrisure
Today’s guest is Matt Marolda, Chief Innovation Officer at Acrisure. Acrisure is a global insurance broker and fintech financial services provider. Matt joins us on today’s program to explore how AI …
Published on 6 months, 4 weeks ago
Use Cases Driving Personal Banking Transformation with AI - with Edward Maslaveckas of Bud Financial
Today’s guest is Edward Maslaveckas, CEO and Co-founder of Bud Financial. Bud provides transactional lending analysis and advanced AI solutions for power affordability and credit lifecycle management…
Published on 7 months, 1 week ago
Transforming Personal Banking with AI - with Edward Maslaveckas of Bud Financial
Today’s guest is Edward Maslaveckas, CEO and Co-founder of Bud Financial. Bud provides transactional lending analysis and advanced AI solutions for power affordability and credit lifecycle management…
Published on 7 months, 3 weeks ago
Driving AI Growth in Financial Services - with Nirmal Ranganathan of Rackspace
Today’s guest is Nirmal Ranganathan, Vice President of Engineering and AI at Rackspace Technology. Rackspace, headquartered in San Antonio, Texas, is a global cloud computing company with additional …
Published on 8 months, 1 week ago
Hiring in AI for Financial Services - with Nirmal Ranganathan of Rackspace
Navigating the complex world of AI hiring in financial services is no easy feat. In this debut episode, Nirmal Ranganathan, Vice President of Engineering and AI at Rackspace Technology, joins host Ma…
Published on 8 months, 3 weeks ago