Podcast Episodes
Back to SearchProbing as a skill
Season 1 Episode 31
Probing as a skill.
Not a question you ask.
Not a step you check off.
A skill — one that must be practiced, refined, and strengthened the same way elite…
4 months, 1 week ago
Exceptional Probing Defined
Season 1 Episode 30
This episode is about perfecting the misunderstood skill of probing:
Most associates think probing is just asking a few questions before showing produ…
4 months, 1 week ago
Why brick‑and‑mortar still matters
Season 1 Episode 29
This episode is about the moment that proves why brick‑and‑mortar still matters — and why it will continue to matter long after the newest online mar…
4 months, 1 week ago
The definitive shopping experience
Season 1 Episode 28
This episode is about the one thing that separates specialty retail from every other way a customer can shop:
the definitive shopping experience.
Custo…
4 months, 1 week ago
"Solving This Together"
Season 1 Episode 27
"Solving This Together"
In this episode of Your Five Minute Fix, see how one simple phrase - "Let's solve this together" - turns overwhelm into clarit…
4 months, 1 week ago
"Why Your Job Exists"
Season 1 Episode 26
"Why Your Job Exists"
In this episode of Your Five Minute Fix, discover why your role isn't about answering questions - it's about guiding customers t…
4 months, 1 week ago
"Trust"
Season 1 Episode 25
"Trust"
In this episode of Your Five Minute Fix, discover how trust is built in the first two minutes - not through product knowledge, but through pre…
4 months, 2 weeks ago
"Trust"
Season 1 Episode 25
"Trust"
In this episode of Your Five Minute Fix, discover how trust is built in the first two minutes - not through product knowledge, but through pre…
4 months, 2 weeks ago