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Navigating Customer Expectations - Is the Customer Always Right?
Season 1 Episode 30
In episode 29 of the Process Debt Podcast, the hosts humorously discuss their own performance and continue their exploration into how businesses mana…
1 year, 4 months ago
Why Do Businesses Struggle with Change
Season 1 Episode 29
Welcome to Podcast #28! It's Fix It Friday, and we're diving into why businesses struggle so much with change. Join hosts Toby and Chris as they expl…
1 year, 4 months ago
Is Process Debt Sabotaging Your Company? Unmasking Hidden Inefficiencies!
Season 1 Episode 28
Welcome to Process Debt Podcast #27! Today we're reaching a significant milestone — half a year of enlightening discussions. This episode dives into …
1 year, 4 months ago
Navigating the Exoskeletons of Modern Work
Season 1 Episode 27
In this episode, we dive into the fascinating world of exoskeletons, both literal and metaphorical. We start by discussing military-grade human exosk…
1 year, 4 months ago
The Crucial Role of Psychological Safety in Reducing Process Debt
Season 1 Episode 26
In this episode, Toby and Chris discuss the importance of psychological safety in the workplace and how its presence or absence affects the ability t…
1 year, 5 months ago
Streamlined or Sabotaged - Technology instead of a human touch
Season 1 Episode 25
In this episode of Process Debt, Toby and Chris discuss the frustrations with automated customer service systems, sharing personal experiences with l…
1 year, 5 months ago
Elon Musk, ERP Nightmares, and the Hidden Costs of Process Debt Process Debt Podcast
Season 1 Episode 24
Welcome to episode 24 of the Process Debt podcast! Dive into the conversation as we unravel the chaos surrounding Elon Musk's maneuvers in the govern…
1 year, 5 months ago
Conquering Notification Fatigue and Process Debt
Season 1 Episode 23
Chris and Toby dive into the pervasive problem of notification fatigue and its impact on productivity. The discussion highlights how relentless notif…
1 year, 5 months ago
Delegation Without Accountability - Process Debt
Season 1 Episode 22
In this episode of Process Debt, we discuss the concept of delegation without accountability. We explore how managers and employees grapple with prio…
1 year, 6 months ago
Navigating Change - Process Ownership amid Uncertainty
Season 1 Episode 21
In this episode of the Process Debt podcast, hosts Toby and Chris delve into the impacts of layoffs and employment changes on business processes. The…
1 year, 6 months ago