Podcast Episodes
Back to SearchYour Cancellation Policy Is Getting You Cancelled
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We rethink cancellation policies through hospitality, not fear. We show how a loud, punitive stance can push loyal guests away and wh…
6 months, 3 weeks ago
Chaos Crushers
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We uncover why some salons retain clients for decades while others struggle to keep them past a first visit, revealing that strong sy…
6 months, 4 weeks ago
Eliminating Anxiety For New Talent
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The PAD Framework transforms salon communication by eliminating anxiety and building confidence in teams and with clients. We break d…
7 months ago
Profit First Will Keep You Poor
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We bust the myth of bragging about salon value and reveal why cashflow is the only number that truly matters for salon owners seeking…
7 months, 1 week ago
How Tracking 3 Numbers Can Transform Your Salon
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We explore how salon owners can use September as a leadership reset period, implementing three powerful habits that will help their t…
7 months, 2 weeks ago
The Perfect Profitable Salon Blue Print
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We explore the reality of salon growth and why bigger doesn't always mean better, breaking down the unique challenges and opportuniti…
7 months, 3 weeks ago
Interview Like Miss America
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Most salon owners conduct superficial interviews that fail to reveal who candidates truly are, while intentional interviews uncover t…
8 months ago
The Most Powerful Tool For Your Leadership Tool Belt
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The most powerful tool in a salon owner's leadership toolkit is presence – the ability to truly notice what's happening with your tea…
8 months, 1 week ago
You’ve Been Lied To: The Salon Beliefs That Aren’t Even Yours
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Challenging borrowed beliefs is the key to salon success. We expose how industry propaganda shapes reality and provide tools to flip …
8 months, 2 weeks ago
If We Had to Start Over: What We Did Then vs. What We’d Do Now
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We explore what experienced salon owners would do differently if they had to start over tomorrow with nothing but their skills and ex…
8 months, 3 weeks ago