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How We Use Activities to Delight Guests and Drive Revenue - Henry Cox, Terranea Resort
Yesterday, we heard Terranea Resort President Ralph Grippo talk about how they monetize every square foot of their property through programming, acti…
2 years, 6 months ago
How We Create A Culture of Excellence to Engage our Teams and Delight our Guests - Ralph Grippo, Terranea Resort
Today, we're learning from Ralph Grippo, President of Terranea Resort. In this episode, we cover:
The importance of making team members feel valued an…2 years, 6 months ago
How "The Great Crossover" is Creating Opportunities in Hospitality Commercial Strategy Now - Kristie Goshow, KSL Resorts
Kristie Goshow is the Chief Commercial Officer for KSL Resorts. In this episode, you're going to learn about a trend that's creating opportunity for …
2 years, 6 months ago
How We Maximize Storytelling Potential Through Creative Hospitality - Paul Coury, Coury Hospitality
Storytelling is foundational to how Paul Coury, the Founder and CEO of Coury Hospitality, thinks about hospitality. In this episode, you'll learn why…
2 years, 6 months ago
How We Co-Created A Hot New Club With Kansas City Jazz Legend Lonnie McFadden - Paul Coury, Coury Hospitality
Paul Coury is the Founder and CEO of Coury Hospitality, and in this episode, shares the story of creating Lonnie's Reno Club. There are so many lesso…
2 years, 6 months ago
How To Rest Well and Avoid Burnout - Dr. Romie Mushtaq, Great Wolf Resorts
Dr. Romie Mushtaq is a board-certified physician who brings together more than two decades of leadership in neurology, integrative medicine, and mind…
2 years, 6 months ago
Why I Elevate The Stories of Hospitality Providers - Ben Pundole, PUBLIC Hotels / A Hotel Life
What might it look like to go beyond talking about people being at the heart of hospitality to showing that through communication and design of all t…
2 years, 6 months ago
How We Built the Tech to Support Radical Innovation in Hospitality - Kari Anna Fiskvik, Strawberry
Strawberry used to be known as Nordic Choice Hotels but went through a transformation to think much more expansively about hospitality. You may remem…
2 years, 6 months ago
How To Stand Out And Succeed: What I've Learned About Hotel Brands And What I See Happening Now - Professor Chekitan Dev, Cornell University
Chekitan Dev is a professor at Cornell University and wrote the world’s first and only book on Hospitality Branding. In this episode, you'll hear wha…
2 years, 6 months ago
Top Hospitality Trends and Opportunities To Watch (US & Europe) - Josiah Mackenzie with Florian Montag (SMACK Podcast)
Today, I'm joined by Florian Montag from the SMACK podcast, and in this episode, you're going to hear the top trends we're seeing in hospitality toda…
2 years, 6 months ago