Podcast Episodes
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What Are We Missing With AI in Hospitality? (Stuart Greif, Forbes Travel Guide)
There's a lot of talk about AI in hospitality technology now, but what are we not talking about but should be? Stuart Greif has a unique perspective …
2 years, 6 months ago
Leadership Lessons From The River for Hospitality - Chris Green, Remington Hospitality
Today, we're getting powerful leadership lessons from an unlikely source: a whitewater rafting trip! Listen to Remington Hospitality President Chris …
2 years, 6 months ago
A Case Study in Creative Development: The Lodge at Marconi - Ethan Orley, Oliver Hospitality
The Lodge at Marconi has one of the most colorful stories I've come across recently. Its developer and operator, Oliver Hospitality, invited me to ch…
2 years, 7 months ago
Why We Focus on Brand and Marketing at our Operating Company - Ethan Orley, Oliver Hospitality
Oliver Hospitality is a Nashville-based hotel and restaurant management company founded in 2009 on the idea that old and new properties could be rewo…
2 years, 7 months ago
How We Cross-Train Hospitality "Athletes" For High Performance - Kristie Goshow & Chris Riccardi, KSL Resorts
In this episode, Kristie Goshow, Chief Commercial Officer, and Chris Riccardi, SVP of Global Sales Strategy at KSL Resorts, share how they cross-trai…
2 years, 7 months ago
Beyond Boutique: Our Gen Z Capsule Hotel for Solo Travelers - Phil Hospod, Dovetail + Co
Phil Hospod is one of the top lifestyle hotel developers and owners in the world - he's the founder and CEO of Dovetail + Co - and in this episode, y…
2 years, 7 months ago
Delight Guests Using Apple's "Unboxing" Strategy - Susie Arnett, Six Senses
In this episode, Susie Arnett, the Director of Wellness Programming at Six Senses Hotels, Resorts & Spas, shares what she learned from unboxing an iP…
2 years, 7 months ago
Ideas For You From The Indie Lodging Congress Confab Palm Springs - Josiah Mackenzie
This past week, I was in Palm Springs for an event produced by the Independent Lodging Congress and wanted to summarize some of my takeaways. You'll …
2 years, 7 months ago
How To Craft Transformative Hospitality Experiences - Michelle Oliver, Expitality
It seems like everyone talks about experiential hospitality. So, how do we know where the opportunity lies and how we can authentically provide expe…
2 years, 7 months ago
How We Use History To Delight Guests, Neighbors, and Staff - Cynthia Leonard, The Broadmoor
What could it look like to use history to ground your hospitality business in a sense of place, shape the culture of your teams, and make your guests…
2 years, 7 months ago