Podcast Episodes

Research: What's Driving Guest Satisfaction (and Dissatisfaction) Today - Forrest Morgeson

In this episode, we dive deep into guest satisfaction in today's landscape and how it's changing with Forrest Morgeson, Associate Professor of Market…

2 years, 4 months ago

Marketing Reveals The Big Opportunity for Elevating The Hotel Guest Experience - Sabrina Cendral

In this episode, Sabrina Cendral, a hospitality advisor, strategist, and former Senior Vice President of Marketing and Sales for Club Med in North Am…

2 years, 4 months ago

The Power of All-Inclusive Hospitality - Sabrina Cendral

Sabrina Cendral is a hospitality advisor and strategist and the former senior vice president of marketing and sales for Club Med North America. In th…

2 years, 4 months ago

Trapeze Talks: My Club Med Journey (With Insights For You) - Sabrina Cendral

Sabrina Cendral is a hospitality advisor and strategist and in this episode, shares her extensive experience with Club Med, where she ended up becomi…

2 years, 4 months ago

Recruiting Live at a San Francisco Hospitality Careers Fair - Josiah Mackenzie [San Francisco Sundays]

Great hospitality leaders are always recruiting to hire the best people for their teams. In this episode, you'll join me as I visit a hospitality car…

2 years, 4 months ago

The Gen-Z Hospitality Investor: Brett Deas, The Hideaways

Brett Deas is a Partner at The Hideaways and has accomplished so much in so little time that I wanted to bring him on today to talk about everything …

2 years, 4 months ago

Better Sleep for All: How Hilton is Going All-In On Helping Travelers Rest and Recharge - Amanda Al-Masri, Hilton

Hilton’s 2024 Trends Report found the No. 1 reason people of all generations want to travel this year is to rest and recharge. In this episode, Amand…

2 years, 4 months ago

How "Being Our Own Guest" Enabled Us To Allow More Early Check-Ins (And Improve Guest Satisfaction 20%) - Roman Pedan, Kasa

In this episode, Roman Pedan, the Founder and CEO of Kasa, shares the power of experiencing your hospitality services from a guest's perspective. Rom…

2 years, 4 months ago

How We've Streamlined Housekeeping Tech & Teamwork - Roman Pedan, Kasa

In this episode, Roman Pedan, the Founder and CEO of Kasa, explains how they optimize housekeeping across their portfolio of over 85+ properties. 

Lis…

2 years, 4 months ago

How We Cut Costs, Boost Margins in Tough Market Conditions - Roman Pedan, Kasa

In this episode, Roman Pedan, the Founder and CEO of Kasa, explains the strategies that have allowed their hospitality business to thrive in challeng…

2 years, 4 months ago