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ReThink & InMoment - Omnichannel
Season 3 Episode 2
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🎧 Simon Fraser, VP, Customer Experience Strategy at InMoment returns. He discusses the challenges of delivering a great experience wh…
5 years, 6 months ago
ReThink & InMoment - Customer Experience V Brand Promise
Season 3 Episode 1
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🎧 Derek Eccleston, CX Consultant at InMoment kicks off the series by sharing some amazing stories of companies that deliver on their …
5 years, 6 months ago
What does the future look like for hospitality?
Season 1 Episode 43
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These are worrying times for an industry that we all rely on to socialise with friends and family, but all is not lost!!
🎧 Ann Elliott…
5 years, 6 months ago
Do you have to choose between Efficiency & good Customer Service?
Season 1 Episode 42
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🎧 Sue Hedaux, Co-founder at ReThink tells us why you shouldn't have to compromise service to be more efficient and productive 🎧
#thep…
5 years, 6 months ago
The challenges of a small stores with high customer volume
Season 1 Episode 37
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🎧 Neil Parrish, Workload Planning Manager at Greggs talks about the challenges of having small footprint shops with high customer vol…
5 years, 6 months ago
The challenges of running a Pharmacy chain through a Pandemic
Season 1 Episode 41
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🎧 Matt Hussain, Change & Productivity Manager at Well Pharmacy shares the amazing journey the business went on at the start of the Pa…
5 years, 6 months ago
Retail USA V UK
Season 1 Episode 40
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🎧 Sanford Stein, Retail expert and regular Forbes contributor, discusses the state of Retail in the USA. Is it on a different traject…
5 years, 6 months ago
Keeping the world connected
Season 1 Episode 39
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🎧 David Travis, Chief Product & Technology Officer at Red Bee Media & Board Member at Leyton Orient FC talks with Simon about how the…
5 years, 7 months ago
Grey Tuesday
Season 1 Episode 38
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🎧 Clare Bailey, Founder of The Retail Champion & Independent Retail Consultant talks with Simon about the impact lockdown is having o…
5 years, 7 months ago
Where will you visit on the Metro map?
Season 2 Episode 11
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Karen Dyke, CEO at Retail Manager Solutions (RMS) shares how they have been helping the sudden switch to remote working and the benef…
5 years, 7 months ago