Podcast Episodes
Back to SearchLove Your Customers: How Customer Loyalty Trumps Profit Accounting as a Measurement of Longterm Business Health | Fred Reichheld
Season 1 Episode 16
Today we are featuring Fred Reichheld. Named by The Economist as the "high priest" of loyalty, Fred is the creator of the Net Promoter Score (NPS).
M…
3 years, 10 months ago
Physical Spaces and the Experience of Work: Reimagining the Future of Workspaces | Jeremy Neuner
Season 1 Episode 15
When we think about the experience of work, one thing to consider is the space work happens in. And for many of us, the space we work in has changed …
3 years, 10 months ago
Bias Is Hurting Your Bottom Line, Here's How We Fix It | Anu Gupta
Season 1 Episode 14
In this episode, we are joined by Anu Gupta, a sought-after expert in breaking bias, behavior change, and well-being.
For the last 50 years or so, com…
3 years, 10 months ago
Service Science and the Impending AI Revolution | Jim Spohrer
Season 1 Episode 13
Picture two cafes that serve precisely the same coffee. The first cafe has friendly baristas, comfortable seating, free WIFI, and great music. In the…
3 years, 11 months ago
Neurodiversity, DEI, and the Challenge of Recruiting Diverse Talent | Tim Goldstein
Season 1 Episode 12
Today we are featuring Tim Goldstein. Tim is a Neurodiverse Communications Specialist, educator, and public speaker. He has a background in tech and …
3 years, 11 months ago
The Design of Everyday Things: Design for a Better World | Donald Norman
Season 1 Episode 11
Donald Norman is perhaps the most influential design educator of all time. Don is often cited as the father of user interface design and user experie…
3 years, 11 months ago
Designing Work for the 21st Century | Dart Lindsley on The Cutting Edge
Season 1 Episode 10
In this bonus episode, we are sharing Dart Lindsley's guest appearance on The Cutting Edge, a public radio show hosted by Santa Cruz's former mayor T…
3 years, 11 months ago
How Candidates Are Choosing Jobs, Shift Shock, and the New Rules of Work | Shalya Thurlow
Season 1 Episode 9
Work culture is changing, and it's changing fast. The old norms of toughing it out and sticking with a new job are fast being replaced by notions of …
3 years, 11 months ago
Employees as Customers in a Multi-Sided Market | Geoffrey Parker
Season 1 Episode 8
Two-sided markets are revolutionizing the way we do business, and in time, it may revolutionize the way we think about employees as well.
Dartmouth Pr…
4 years ago
7 Rules For Gaining Power and Influence Within Your Organization | Jeffrey Pfeffer
Season 1 Episode 7
What comes to mind when you hear the word power? Whether or not you’re ambivalent about the idea of power, there’s no denying its role in the workpla…
4 years ago