Podcast Episodes
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AI for MSPs: Google and OpenAI's New Tools Raise Trust and Liability Concerns
Episode 1861
Google has introduced an AI-powered inbox view for Gmail, designed to enhance user experience by transforming the traditional email interface into a …
9 months, 4 weeks ago
MSP Cybersecurity: Microsoft Teams Enhances Security Features for Managed Service Providers
Episode 1859
Microsoft has announced significant changes to its Teams platform, set to take effect on January 12, 2026. The platform will automatically enhance me…
9 months, 4 weeks ago
MSP AI Risk Management as Shadow AI Adoption Reshapes Trust and Automation
Episode 1858
Artificial intelligence adoption is accelerating without formal ownership as employees, customers, and patients integrate AI tools into daily decisio…
9 months, 4 weeks ago
MSP Hiring Challenges: Navigating Labor Shortages and AI Impact on Workforce Strategy
Episode 1856
The U.S. economy demonstrated robust growth in the third quarter of 2025, with a gross domestic product (GDP) increase of 4.3%, according to the Comm…
10 months ago
AI for MSPs: Transforming Business Processes and Driving Measurable Outcomes
Episode 1855
Managed Service Providers (MSPs) are encouraged to shift their focus from traditional infrastructure management to becoming Managed Intelligence Prov…
10 months ago
AI for MSPs: Enhancing Service Desk Automation with Human-in-the-Loop Strategies
Episode 1854
The conversation centers on the evolving role of automation in Managed Service Providers (MSPs), particularly the implementation of human-in-the-loop…
10 months, 1 week ago
MSP Cybersecurity: Exploring Digital Identity and Misinformation in Tech Thrillers with Robbie Bach
Episode 1851
Robbie Bach, former president of Microsoft's Entertainment and Devices Division, discusses his transition from technology executive to author of poli…
10 months, 1 week ago
MSP Compliance Strategies for Government Contracts and AI Integration with Laith Pahlawan
Episode 1850
Laith Palhawan, CEO and founder of OrangeCrew, has successfully transitioned his managed IT services company into the public sector by becoming GSA c…
10 months, 2 weeks ago
MSP Automation Strategies: How to Scale Without Relying on Human Labor in 2026
Episode 1853
The episode reviews the outcomes of predictions made for 2025, highlighting the evolving role of automation and AI in Managed Service Providers (MSPs…
10 months, 2 weeks ago
AI for MSPs: Automating Customer Service and Enhancing Nonprofit IT Solutions
Episode 1844
Matthew Nikravesh, CEO and co-founder of Solarus Technologies, discussed the evolution of managed services in response to the increasing demand for c…
10 months, 2 weeks ago