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172. Overcoming Mistakes: Proven Strategies for Turning Regret into Wins: Daniel Pink
Season 7 Episode 171
We’re bringing back one of our most popular episodes—and for good reason. This conversation struck a chord with so many of you, and its insights are just as relevant today as when it first aired. Reg…
Published on 5 months, 1 week ago
171. AI Voice Agents: Big CX Wins, Smarter Lessons, Better ROI | Richard Lin
Season 7 Episode 171
AI voice agents are already on the front lines — answering calls, switching languages, and gathering insights from every interaction. But automation alone won’t deliver great customer experiences (CX…
Published on 5 months, 2 weeks ago
170. How to Move From Customer Success or Service to CX Leadership | Stacy Sherman
Season 7 Episode 170
Wondering how to move from customer success or service into a true customer experience leadership role—without needing a new title? In this episode, Stacy Sherman explores what it really means to lea…
Published on 5 months, 3 weeks ago
169. Customer Experience Vs. Marketing: Which One Truly Drives Growth? | Nicole Donnelly
Season 7 Episode 169
Is customer experience (CX) the NEW marketing? Or has it always been? Marketing gets people in the door. Customer experience decides if they stay. Every ad, every touchpoint, every promise—it's all C…
Published on 5 months, 4 weeks ago
168. Why Customers Love Nordstrom—Lessons For Every Business | Robert Spector
Season 7 Episode 168
What exactly makes Nordstrom's customer service truly legendary? Join Stacy Sherman and retail expert Robert Spector as they reveal the simple, repeatable tactics behind Nordstrom's success. You'll l…
Published on 6 months ago
167. Curing the Healthcare Crisis - A Prescription for Better Patient Experiences | Sharon Weinstein (Replay)
Season 7 Episode 167
Are patient satisfaction scores truly capturing healthcare quality? How can we better integrate technology to enhance patient experiences? In this episode, Stacy Sherman and Sharon Weinstein tackle t…
Published on 6 months, 1 week ago
166. Understand Your Customers Better: Data-Backed Ways to Build Relationships | Neil Hoyne
Season 7 Episode 166
Are you measuring the right metrics, or are you stuck chasing short-term wins that don’t translate into lasting customer relationships? Stacy Sherman sits down with Neil Hoyne, Google’s Chief Strateg…
Published on 6 months, 2 weeks ago
165. Never Miss a Warning Signal—Predict & Prevent Customer Complaints with AI | Sid Banerjee
Season 7 Episode 165
Most companies react to complaints after the damage is done. The best ones don’t just fix issues—they predict and prevent them. In this episode, Stacy Sherman and Sid Banerjee, Medallia’s Chief Strat…
Published on 6 months, 3 weeks ago
164. AI Isn’t Just For Software: The Bold New World Of Product Personalization | Ben Weiss
Season 7 Episode 164
Is your brand truly delivering personalized experiences, or just offering customization? Many companies make this promise, but few do it right. In this episode of Doing CX Right, host Stacy Sherman a…
Published on 7 months ago
163. Voice Of Customer Truth: Why Customers Really Leave | Tzachi Ben-Sasson
Season 7 Episode 163
Are you losing customers without knowing why? Many businesses assume they understand their customers, yet retention rates tell a different story. In this episode of Doing CX Right, Stacy Sherman and …
Published on 7 months, 1 week ago