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Increasing Employee Engagement To Deliver Customer Excellence Featuring Colin Shaw
Season 1 Episode 3
What does employee engagement mean? How do you motivate others to deliver customer excellence? Is it a good or bad idea to tie NPS & customer satisfaction results to employee bonuses? How does behav…
Published on 4 years, 1 month ago
Measuring Customer Loyalty (NPS and Beyond) Featuring Rob Markey
Season 1 Episode 2
Net Promoter (NPS) is a popular way to gauge whether your customers are brand advocates (promoters) or dissatisfied (Detractors). Rob Markey, co-founder of the Net Promoter System at Bain, and Stacy …
Published on 4 years, 2 months ago
How To Get Customers Back Again & Again Featuring Shep Hyken
Season 1 Episode 1
What does customer loyalty really mean? What are proven tactics to get repeat customers? Which brands are doing customer experience right and what are the best actionable tips to build a business cul…
Published on 4 years, 2 months ago