Podcast Episodes

Better Customer Interactions: New HBR Study

Episode 412

In this Brainfluence episode, we discuss some surprising customer experience findings from a Harvard Business Review study. Our guest, Mauro Carobene, VP and Global Head of Customer Interaction Suite…

Published on 1 year, 4 months ago

Tightwads and Spendthrifts with Scott Rick

Episode 411

In this episode of Brainfluence, Roger Dooley sits down with Scott Rick, author of "Tightwads and Spendthrifts," to delve into the psychological forces that shape our spending behaviors. Are you a ti…

Published on 1 year, 6 months ago

Negotiation Essentials with Keld Jensen

Episode 410

In this episode of Brainfluence we dive into the psychological triggers that influence decisions with negotiation guru Keld Jensen. Keld brings a wealth of expertise with 25 books to his credit and a…

Published on 1 year, 6 months ago

Mindstuck with Michael McQueenMindstuck with Michael McQueen

Episode 409

In this engaging episode of Brainfluence, we dive deep into the psychology of persuasion with Michael McQueen, an acclaimed speaker and author from Sydney, Australia. Michael shares invaluable insigh…

Published on 1 year, 7 months ago

Micah Solomon: The Art of Exceptional Customer Experience

Episode 408

In this episode of Brainfluence, we welcome guest Micah Solomon, a renowned customer service expert, to explore the nuances of "Iconic Customer Service." Micah delves into the delicate balance betwee…

Published on 1 year, 7 months ago

The Psychology of Pricing with Leigh Caldwell

Episode 407

In this Brainfluence episode, we explore pricing psychology with Leigh Caldwell, a seasoned behavioral economist and pricing strategist. Leigh joins us to shed light on the true essence of pricing – …

Published on 1 year, 10 months ago

Design Your Business to Run Itself with Mike Michalowicz

In today's Brainfluence episode, we have the brilliant and hilarious entrepreneur, Mike Michalowicz, as our guest. Mike has built and sold multi-million dollar businesses, experienced the trials and …

Published on 2 years, 1 month ago

What Your Employees Need and Won't Tell You with Melina Palmer

Episode 405

In this podcast episode, host Roger Dooley interviews Melina Palmer, author of What Your Employees Need and Can't Tell You, about change initiatives in companies. They discuss the misconception that …

Published on 2 years, 4 months ago

REWIRED with Dr. Carl Marci

Episode 404

In this fascinating episode of Brainfluence, pioneering neuromarketer Dr. Carl Marci discusses how modern technology is impacting our brains. He shares insights from his new book Rewired, explaining …

Published on 2 years, 4 months ago

The JOLT Effect with Matt Dixon

Episode 403

In this podcast episode, Roger Dooley chats with Matt Dixon, author of The JOLT Effect and founding partner of DCM Insights, about the concept of effortful experiences and the impact of customer inde…

Published on 2 years, 5 months ago