Podcast Episodes
Back to SearchHow Genesys Cloud Helped StepChange Cut Misrouted Calls by 60 Percent
Episode 3655
What does a modern contact center need to deliver when the person reaching out may already feel anxious, embarrassed, and unsure where to turn?
In th…
4 weeks, 2 days ago
Beyond AI Pilots: What Valiantys and Mercedes Can Teach Enterprise Leaders
Episode 3654
What does it really take to build an AI-ready enterprise when your data is fragmented, teams operate in silos, and years of technology decisions have…
1 month ago
AI in HR: Dayforce on Why Governance Helps Companies Move Faster
Episode 3563
What happens when AI moves beyond writing emails and summarizing meetings and starts influencing who gets hired, promoted, and paid?
In this episode …
1 month ago
How IBM Is Turning Agentic AI Into Measurable Business Value
Episode 3561
What separates an impressive agentic AI demonstration from a deployment that produces measurable business value across an entire company?
In this epi…
1 month ago
Why Extreme Networks Says Executives Now Expect AI ROI Within Weeks
Episode 3651
How quickly should an AI investment begin producing measurable business results?
In this episode, I speak with Monica Kumar, Executive Vice President…
1 month ago
Commvault: Why Your Disaster Recovery Plan Could Make Ransomware Worse
Episode 3650
Could the disaster recovery plan designed to protect your company make a ransomware incident even worse?
In this episode, I speak with Darren Thomson…
1 month ago
How AI Is Taking the Guesswork Out of Cross Border Delivery
Episode 3649
Why can we track a meal traveling across town almost minute by minute, yet an international parcel can seemingly disappear between checkout and deliv…
1 month ago
What Non-Technical Founders Need to Know Before Building With AI
Episode 3648
Do you need to understand code before you can build a technology company or lead a team of developers?
Five years after our previous conversation, I …
1 month ago
Why AI Cannot Fix a Business It Does Not Understand
Episode 3647
What happens when an AI agent begins influencing business decisions without fully understanding the systems, processes and dependencies behind them?
…1 month ago
How AI Voice Scams Turn Personal Phones Into a Business Risk
Episode 3646
Can you still trust an incoming phone call when AI can imitate a familiar voice, personalize the conversation and target information specifically to …
1 month ago