Podcast Episodes
Back to SearchHow Jeff Gelfuso And Qualtrics Are Closing The Gap Between Insight And Action
Episode 3641
What happens when customer experience stops being a soft metric and starts becoming a direct driver of revenue, retention, and real-time action?
In t…
2 weeks, 4 days ago
Who Is Winning The AI Race? The Clarivate AI50 Report Has The Receipts
Episode 3640
What does it really mean to lead in AI when the headlines are loud, the claims are endless, and the real signals are often buried under hype?
In this…
2 weeks, 5 days ago
How IFS Nexus Black Is Turning Industrial AI Into Real World Results
Episode 3639
What does it really take to move AI from impressive demos into the hands of the people who keep the world running every day?
In this episode of Tech …
2 weeks, 6 days ago
Boku and the Future of Agentic Commerce and Payments
Episode 3638
How are global payment systems quietly shifting beneath our feet, and what does that mean for businesses trying to grow across borders?
In this episo…
2 weeks, 6 days ago
How DDN And NVIDIA Are Rethinking AI Infrastructure For The Rubin Era
Episode 3637
What does it really take to turn a massive AI infrastructure investment into actual business value?
In this episode, I'm joined by Alex Bouzari, foun…
3 weeks ago
How GoTo Sees The Reality Of AI Adoption In The Workplace
Episode 3636
Are employees really ready for AI in the workplace, or are we moving faster than people can realistically keep up?
In this episode, I'm joine…
3 weeks, 1 day ago
How TheyDo And PwC Are Rethinking Customer Experience At Scale
Episode 3635
How can companies be drowning in customer data and still struggle to make better decisions?
In this episode, I speak with Jochem van der Veer, CEO an…
3 weeks, 2 days ago
How Permutable AI Is Turning Unstructured Data Into Trading Insight
Episode 3634
What happens when financial markets stop reacting to data and start reacting to narratives in real time?
In this episode, I'm joined by Wilson Chan, …
3 weeks, 3 days ago
How Legrand Turned Customer Feedback Into Action Across A Global Business
Episode 3633
What does customer experience look like inside a company most people associate with switches, infrastructure, and engineering rather than surveys, em…
3 weeks, 4 days ago
TruGreen's AI Agents Journey: 51% Of Concerns Resolved And Escalations Down By 30%
Episode 3632
What does it take to turn millions of customer interactions into meaningful relationships instead of missed opportunities?
In this episode, r…
3 weeks, 5 days ago