Podcast Episodes
Back to Search226: Finding Joy While Building Your Pet Business
Episode 226
What if the secret to growing your business isn’t in the metrics—but in your mindset? In this soul-stirring episode, Fern gets real about what it takes to build not just a thriving pet care business,…
Published on 2 months, 1 week ago
225: Cultivating an Owner Mindset in Your Managers
Episode 225
What if your general manager could think and act like a business owner—fully invested, capable, and trusted to lead your team? In this episode, Fern is joined by leadership pro Kelli Dodds, who unvei…
Published on 2 months, 2 weeks ago
224: Toxic Employees: The Culture Cancer That Can Destroy Your Pet Resort
Episode 224
Toxic employees can quietly destroy everything you've worked to build—your team morale, your client experience, and your overall business culture. In this episode, Fern breaks down how even one negat…
Published on 2 months, 3 weeks ago
223: How Pet Resorts Can Use ChatGPT To Save Time, Money and Stay Ahead
Episode 223
AI isn’t just for tech giants and sci-fi movies anymore—it’s here, it’s powerful, and it’s ready to transform your pet business if you let it. In this episode, Fern dives deep into the practical ways…
Published on 3 months ago
222: Stepping Back To Move Your Business Forward
Episode 222
Sometimes the best way to grow your business is to hit pause and take a hard look at what’s really working—and what’s not. In this episode, Fern opens up about a difficult decision he had to make at …
Published on 3 months, 1 week ago
221: How to Turn Failure Into Success
Episode 221
Ever feel like you're the only one who can’t seem to get things right? This episode is your permission slip to stop beating yourself up and start looking at failure as fuel. Fern pulls back the curta…
Published on 3 months, 2 weeks ago
220: The 3-Tier Facebook Strategy to Attract, Engage, and Convert Pet Resort Customers
Episode 220
Struggling to make Facebook actually work for your dog daycare or boarding business? You're not alone—and you're probably just a few tweaks away from turning it into a reliable lead machine. In this …
Published on 3 months, 3 weeks ago
219: Why Employees Leave - And How to Keep Them Longer
Episode 219
If you’ve ever felt like you're stuck in a revolving door of employees, this episode is about to hit home. Fern teams up once again with his buddy and business retreat co-host Patrick Lyons for a dee…
Published on 3 months, 4 weeks ago
218: Why Customers Leave — and How to Keep Them Coming Back
Episode 218
If your numbers are down and you’re stressing about getting more leads in the door, you might be looking at the wrong problem. In this episode, we're flipping the script and diving into a major blind…
Published on 4 months ago
217: Using Psychological Selling Techniques To Boost Sales
Episode 217
If you’ve ever wished more people would say “yes” to your services, this episode is going to open your eyes. Fern dives into the fascinating world of psychological selling — and no, it’s not about ma…
Published on 4 months, 1 week ago