Podcast Episodes
Back to SearchFighting Fraud has Become a CX Differentiator
Marketers and product teams spend heavily on acquiring a customer, only to churn them with a bad first experience. Fraud is becoming an increasing pr…
3 years, 6 months ago
An Innovation Mindset is Needed in Payments
We continue to see the rise of digital commerce based on customer adoption of innovations like digital wallets, buy now pay later (BNPL), instant pay…
3 years, 6 months ago
How the CBA Will Support Banks During Industry Transformation
In July of this year, Lindsey Johnson took the helm of the Consumer Bankers Association, replacing Richard Hunt, who had guided the organization for …
3 years, 6 months ago
Using AI to Maximize Customer Personalization
Financial institutions must accelerate their use of data and insights to improve customer satisfaction. By harnessing the power of AI-based personali…
3 years, 6 months ago
The Future of Banking: Where Everyone Creates Their Own Bank
Finance is quickly moving from digital platforms into an era of hyper-personalization, where every user will have ultimate control over their data, t…
3 years, 6 months ago
Now’s the Time to Pick Battles with Fintech Challengers
Traditional banks and credit unions continue to face competition from challenger and online-only banks willing to offer higher yields for savings and…
3 years, 7 months ago
Chase and 10X Banking: Building a Digital Platform for the Future
Chase, the digital banking app launched by JPMorgan, has reached one million UK customers after launching in September of last year with a 1% cashbac…
3 years, 7 months ago
Debbie: An Innovative Rewards Platform for Managing Debt
Americans’ total credit card balance reached $887 billion in the second quarter of 2022, with close to a $50B jump since the first quarter of 2022. T…
3 years, 7 months ago
Conquering the ‘Last Mile’ of Data and Analytics Transformation
Banks are making significant investments in their data and analytics initiatives. Unfortunately, most organizations struggle moving from the data pre…
3 years, 7 months ago
Betterment: Using a Challenger Mindset for Market-Leading Growth
Launched shortly after the 2008 financial crash, Betterment pioneered robo-advisory services and opened the door for individuals to manage their mone…
3 years, 7 months ago