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AI vs. OTAs, Delta’s Loyalty Windfall and Navan’s IPO Play
An analyst argues Booking.com and other OTAs are well-equipped to withstand AI challengers like ChatGPT and Gemini thanks to deep behavioral data and…
11 months, 2 weeks ago
Delta’s Record Quarter, Hotels.com’s New Rewards and Michelin Goes Wide
Delta posted record Q3 revenue on strong premium demand and loyalty growth, with profit up 11% and American Express co-brand proceeds up 12%, a sharp…
11 months, 3 weeks ago
Magic Kingdom Math, Messi Meets Meliá and Offsetting the Offsets
Disney is raising select ticket prices—e.g., Disneyland’s top one-day tier to $224 and Disney World’s peak one-day to $209 for Nov–Dec 2026—while sim…
11 months, 3 weeks ago
Airbnb’s Hotel Push, AirPods’ Travel Test and Airport Shutdown Turbulence
Airbnb’s latest job postings—spanning North America, Europe, the Middle East, and Africa—show an aggressive push into hotels, with roles focused on s…
11 months, 3 weeks ago
ChatGPT’s Travel Apps, Hilton’s New Brand and Kyoto’s Record Hotel Tax
OpenAI is turning ChatGPT into an app platform, with travel brands like Expedia and Booking.com embedding apps directly into chat so users can start …
11 months, 3 weeks ago
Testing AI, Riding F1 and Restarting India-China Flights
Hotel leaders say AI is showing promise in low-risk, measurable areas like contact centers, and IHG’s 400 hotels in China even use service robots, bu…
11 months, 4 weeks ago
Airbnb’s Loyalty Play, Hotels’ AI Moment and Visa Shutdown Risks
Airbnb is likely to introduce a loyalty or paid membership program—more Amazon Prime than points-based—as it pushes deeper into hotels, with experts …
1 year ago
Bonvoy Goes Outdoors, Capital One Recalibrates and Frontier Fights Fortress Hubs
Marriott introduced the Outdoor Collection by Marriott Bonvoy—lodges and cabins—alongside a Marriott Bonvoy Outdoors platform that curates trips by a…
1 year ago
TikTok’s Travel Push, Booking.com’s Big Add and Hyatt’s High-End Bet
TikTok formally launched Travel Ads, giving brands action-oriented ad formats (single video, catalog video, carousel) to target users engaging with t…
1 year ago
Hilton’s Future Leaders, Radisson’s Net-Zero Ambition and Travel Risks from a U.S. Shutdown
Hilton CEO Chris Nassetta says he plans to remain at the company while focusing on succession planning through a “layering concept” that develops mul…
1 year ago