Podcast Episodes
Back to SearchAgile Customer Experience with Steve Pappas
Season 2 Episode 152
Today we’re going to talk about adaptability and agility in Customer Experience, and how CX is a shared responsibility within an organization. To hel…
4 years, 6 months ago
Office planning for the future of work with David Cornbrooks, Savills North America
Season 2 Episode 151
Today we’re going to talk about the return to the office and how it is causing companies to need to be nimble and adaptive in their approach to plann…
4 years, 7 months ago
Meaningful Business Transformation with Andrew Deutsch, Fangled Technology
Season 2 Episode 150
Today we’re going to talk about creating meaningful change in organizations. While most leaders say they want their company to be forward-thinking an…
4 years, 7 months ago
Retaining our humanity in a remote work world with John Friedman
Season 2 Episode 149
Today we’re going to talk about some of the things that a shift to remote work has changed that may have gotten less notice than some more obvious th…
4 years, 7 months ago
AR, VR, and the Future of Work with Cathy Hackl, Futures Intelligence Group
Season 2 Episode 148
Today we’re going to talk about the Future, and more specifically how augmented and virtual reality will play a role in our futures. To help me discu…
4 years, 7 months ago
Creating Repeat Customers with Shep Hyken
Season 2 Episode 147
Today we’re going to talk about a critical component of the customer experience: creating customer loyalty so you have satisfied customers, advocates…
4 years, 7 months ago
Building a Customer-Centric Organization with Ilenia Vidili
Season 2 Episode 146
Today we’re going to talk about building a customer-centric organization, and how to balance profits, technology, and culture while doing so. To help…
4 years, 7 months ago
Return on Creativity: The Return to the Office with Susan Soroko, Arlington Economic Development
Season 2 Episode 145
Today we’re going to talk about returning to the office, and why place and placemaking will always be important to the workforce, even in the era of …
4 years, 7 months ago
Mergers, Acquisitions, and Company Culture with Klint Kendrick
Season 2 Episode 144
Today we’re going to talk about mergers, acquisitions, and how to ensure a successful outcome when two or more company teams and cultures are merged.…
4 years, 7 months ago
Startups and Company Culture with Nico Simko, Clair
Season 2 Episode 143
Today we’re going to talk about building a great culture at a startup amidst a growing freelance economy, as well as some of the payment challenges t…
4 years, 7 months ago