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Five9 VP of CX Jenn Edwards on building great customer experience when behavior shifts
Season 8 Episode 800
When 62% of your customers are making decisions based on deals and discounts, is investing in premium customer experience a luxury you can still affo…
4 months, 3 weeks ago
#800: Five9 VP of CX Jenn Edwards on building great customer experience when behavior shifts
Season 8 Episode 800
When 62% of your customers are making decisions based on deals and discounts, is investing in premium customer experience a luxury you can still affo…
4 months, 3 weeks ago
ISM President Dave Simon on maximizing retail media network investments
Season 8 Episode 799
Retail Media Networks are generating billions of dollars, but not all brands benefiting from them equally.
Agility requires more than just shifting b…
4 months, 4 weeks ago
#799: ISM President Dave Simon on maximizing retail media network investments
Season 8 Episode 799
Retail Media Networks are generating billions of dollars, but not all brands benefiting from them equally.
Agility requires more than just shifting bu…
4 months, 4 weeks ago
Phill Agnew of the Nudge Podcast on the psychology of successful marketing and CX
Season 8 Episode 798
In a world obsessed with Martech optimization and AI, is the most overlooked competitive advantage simply understanding how the human brain actually …
5 months ago
#798: Phill Agnew of the Nudge Podcast on the psychology of successful marketing and CX
Season 8 Episode 798
In a world obsessed with Martech optimization and AI, is the most overlooked competitive advantage simply understanding how the human brain actually …
5 months ago
Vitam CMO Lisa Avvocato on AI's Growing Role from Search to Transaction
Season 7 Episode 797
With AI like ChatGPT now handling the customer journey from search to potentially the entire transaction, are we about to witness the end of the bran…
5 months ago
#797: Vitam CMO Lisa Avvocato on AI's Growing Role from Search to Transaction
Season 7 Episode 797
With AI like ChatGPT now handling the customer journey from search to potentially the entire transaction, are we about to witness the end of the bran…
5 months ago
Shutterstock's Allison Sitzman on how to counter the marketing impact gap
Season 8 Episode 796
What if I told you that for every new dollar you’ve added to your marketing budget in the last two years, your actual impact on customers has gone do…
5 months ago
#796: Shutterstock's Allison Sitzman on how to counter the marketing impact gap
Season 8 Episode 796
What if I told you that for every new dollar you’ve added to your marketing budget in the last two years, your actual impact on customers has gone do…
5 months ago