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RideChoice Wait Times Skyrocket After Valley Metro Upgrade
Description
Valley Metros RideChoice Upgrade Faces Backlash: Long Wait Times for Disabled Riders
Valley Metros new paratransit service, RideChoice, is facing criticism due to extended wait times following a recent upgrade. The system, which caters to individuals with disabilities, has seen hold times increase significantly since the launch of the Valley Metro Connect app on May 2nd. Families and riders, such as Robynne Garrido from Queen Creek, are experiencing delays of up to an hour and a half, disrupting their daily routines. Valley Metro acknowledges the issue, attributing it to increased staff workload during the transition. They have added more operators and are working to improve service reliability.
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