Podcast Episodes
Back to SearchDoug Tedder, ITSM Expert, Discusses How a Virtual Agent Can Transform Your Business with Co-founder and CPO Dan Turchin
Doug Tedder, ITSM expert discusses how a virtual agent has the ability to transform your help desk with Dan Turchin, Co-founder and Chief Product Officer of Astound. He discusses how service manageme…
Published on 5 years, 10 months ago
Fruition Partners Founder and CEO Marc Talluto on the Evolution of ServiceNow, Building a Consulting Firm in the ITSM Space, and the Future of Service Management
Fruition Partners founder Marc Talluto joins the podcast to share his invaluable experience and advice around entrepreneurship, leadership and service management. Marc began his career in consulting …
Published on 5 years, 11 months ago
Smarter Collaboration: Parabol Founder and CEO Jordan Husney Outlines a Better Way to Structure Your Meetings to Get More Out of Your Teams
Jordan Husney is the founder and CEO of Parabol, a meeting software product for agile teams, particularly those distributed around the world. Jordan shares his insights with host Dan Turchin around t…
Published on 6 years ago
Truth from the Trenches: Okta CIO Mark Settle on the Future of Work & IT, What it Takes to be an Effective Leader in IT, and His Thoughts on Automation & AI
Mark Settle, seven-time Chief Information Officer (CIO) and current CIO of Okta digs into how the modern workplace has evolved with the proliferation of collaboration work tools such as Slack, Zoom, …
Published on 6 years ago
Lessons for Leaders in the Era of AI: ServiceNow's Craig Pratt Shares His Leadership Philosophy, His Journey Through High-Tech, and an Optimistic Perspective on Technology
Welcome to episode four of the AI and the Future of Work podcast series with host Dan Turchin, Co-founder and Chief Product Officer of Astound. The following conversation features ServiceNow's World …
Published on 6 years ago
Sinclair Support Manager & President of the Seattle HDI Chapter Tony North Discusses Excellence in Customer Support, Hiring on Cultural Fit, and the Key Metrics in ITSM
IT veteran Tony North is the Support Manager @ Sinclair and the president of the Seattle HDI Chapter. Tony stops by for a chat with our host, Dan Turchin, to discuss building great customer support e…
Published on 6 years ago
Benjamin Baer, VP of Product Marketing @ FICO, Discusses All Things FICO, Tangible AI & ML Use Cases, and How Responsible AI & Big Data Will Affect Employees in the Future for the Better
Benjamin Baer is the VP of Product Marketing at Fair, Issac and Company (FICO), best known for their credit risk assessment product, FICO Score. What many people don't know is that FICO's reach goes …
Published on 6 years ago
The Future of ITSM with Brent Knipfer: AI's Impact on ITSM and How Astound is Improving the Employee Experience Through AI-Driven Automation
Brent Knipfer currently works with McDonald's as the Global Enterprise Solutions Architect. He shares his passion and expertise around ITSM throughout the podcast, showcasing the endless possibilitie…
Published on 6 years ago