Podcast Episodes
Back to SearchEP240: The Inside Scoop on How Medical Travel Improves Health Outcomes and Lowers Costs for Employers, With Olivia Ross, Associate Director of the Employers Centers of Excellence Network
Episode 240
"If operating on the wrong leg is called a 'medical error,' what do we call operating on someone who doesn't need surgery?" That is a quote I have he…
6 years, 9 months ago
EP239: How to Escape From Legal Purgatory When Collaborating, With Bill Tanenbaum of Polsinelli
Episode 239
I am working on a collaborative endeavor right now where the BAA (business associate agreement) signing has literally taken a year. The whole project…
6 years, 9 months ago
EP238: Who Will Be the Knights in Shining Armor Who Fix the American Health Care System? With Brian Klepper, PhD, From the Validation Institute
Episode 238
We have gotten ourselves into this pickle: Americans—all of us as taxpayers, as patients, as employees, as employers—spend exorbitantly for highly va…
6 years, 9 months ago
EP237: Improving Health Care Value by Pausing and Asking Questions, With Derek Winn, Cofounder at Distilled Concepts and Consultant at the Business Benefits Group
Episode 237
Bad things have a propensity to occur in health care when patients are placed on a trajectory and then simply follow the yellow brick road—to an Oz p…
6 years, 9 months ago
EP236: Customer Experience Advice: When Building to Simplicity, It Has to Be Perfect, With Liliana Petrova, CEO/Founder at The Petrova Experience
Episode 236
In this podcast, Liliana Petrova, CEO/Founder at The Petrova Experience, translates her experience as director of customer experience at JetBlue to t…
6 years, 10 months ago
EP235: The Right Providers Will Maximize Health Care Value. So Who Are the Right Providers? With Suzanne Clough, MD, CMO at ArmadaHealth
Episode 235
Here's a vital question, "How do you make sure that the physicians your employees or members are seeing are high quality in a given area of focus?" G…
6 years, 10 months ago
EP234: Customer Experience Drives Trust, and the Two Together Drive Outcomes, With Claire Sporton of Confirmit
Episode 234
Today I speak with Claire Sporton. Claire is SVP of customer experience innovation over at Confirmit. Since we did this interview, the 2019 Edelman T…
6 years, 10 months ago
INBW23: What I Said at the Rare Disease Roundtable Last Week
Last week I was invited to attend and present at a Rare Disease Roundtable hosted by Health Catalyst and McDermott Will & Emery in Boston. A colleagu…
6 years, 10 months ago
EP233: Integrative Oncology Is a Clinically Proven Approach—Here's to Hoping That News Gets Out to Payers and Patients, With Glenn Sabin of FON Consulting
Episode 233
The Society for Integrative Oncology recently completed a systematic evaluation of peer-reviewed randomized clinical trials for patients with breast …
6 years, 11 months ago
EP232: Why the Right KPIs Are Vital to Improve Patient/Customer Experience, With Jon Skinner From The Verde Group
Episode 232
It is pretty much inarguable that happy customers are a prerequisite for business success. And that's true in health care as much as it's true in eve…
6 years, 11 months ago