Podcast Episodes
Back to SearchCSTG 178: Enhancing Customer Service: The Impact of the Dedicated Field Support Program
Jeremy didn't need help with training in electrical, so what did he get out of the Dedicated Field Support (DFS) program? In this third episode intro…
1 year, 11 months ago
CSTG 177: From Nervous to Expert: The Impact of the Dedicated Field Support Program
In this episode, we continue exploring our Dedicated Field Support Program (DFS) which is, frankly, revolutionizing how we serve our customers. If yo…
2 years ago
CSTG 176: Transforming Field Training: Inside the Dedicated Field Support Program
This is first episode in a mini series introducing the DFS (Dedicated Field Support) program designed to develop field professionals and offer suppor…
2 years ago
CSTG 175: Building Communities for Success: Mindset and Leadership with Nikki Lewallen Gregory
Learn how mastering your mindset can create a ripple effect of positive influence in your life and business. Today we welcome a special guest, Nikki …
2 years ago
Boosting Revenue: How CSRs Can Transform Contractor Sales with Brigham Dickinson
In this insightful episode host Megan Bedford sits down with Brigham Dickinson, president of Power Selling Pros and founder of the Power Certificatio…
2 years ago
Re-Release: Unleashing the Power of Data with Mike Zuidema
Join us for this popular re-released episode! Mike Zuidema is a Biostatistics graduate with a background in research, the medical industry, and pharm…
2 years ago
Strategies for HVAC Business Growth During Summer with Josh Kelly
Summer in the HVAC industry comes with its own hurdles. Experience Matters host Andy Fuselier sits down with Josh Kelly, a renowned figure in the hom…
2 years, 1 month ago
CSTG 174: The Power of Mindset and Continuous Training in the HVAC Industry with Joe Crisara
✂️ In this episode, host Chad Perterman welcomes HVAC industry veteran Joe Crisara. With 47 years of experience in HVAC, plumbing, and electrical se…
2 years, 1 month ago
CSTG 173: Streamlining Field and Home Service Software with David Zhao
David Zhao, Co-Founder of Pika, envisions a better front office experience for contractors. An advocate for single platforms like SurfaceTime for fie…
2 years, 1 month ago
CSTG 172: Leveraging Consumer Financing for HVAC Business Growth with Eric Howarth and Ken Goodrich
Chad Peterman is joined by industry veterans Eric Howarth, GoodLeap, and Ken Goodrich, Goettl, to discuss the transformative power of consumer financ…
2 years, 1 month ago