Podcast Episodes
Back to Search112. Loblaw's VP and GM of Loyalty, Noah Goldberg: “The best loyalty programs don’t reward spend. They reward behavior.”
Episode 112
Everyone has a loyalty program, but very few brands actually create loyalty. In this episode of OFFBounds, Paula Macaggi sits down with Noah Goldberg…
5 months, 1 week ago
111. Liza Amlani's Book, The Material Life: “If we’re not innovating the process, everything breaks on the shop floor.”
Episode 111
Most retailers don’t have a technology problem, they have a process problem. In this episode, Paula sits down with Liza Amlani to unpack how the disc…
5 months, 2 weeks ago
110. UNTUCKit's VP of IT and Systems, Jason Lerman: “Great retail technology should be invisible.”
Episode 110
UNTUCKit built its brand around a simple idea: shirts designed to be worn untucked. But behind that simple product is a complex technology operation …
5 months, 3 weeks ago
109. Meadow Lane's Founder and CEO, Sammy Nussdorf: “We didn’t market the store. We built it in public.”
Episode 109
What happens when you build a retail store in public?
When Sammy Nussdorf launched Meadow Lane, he chose a very different strategy from the traditiona…
5 months, 4 weeks ago
108. Boll & Branch's VP of CX and Loyalty, Anna Esrov: “We’re big on unreasonable hospitality.”
Episode 108
Boll & Branch has built its competitive advantage on something many brands overlook: hospitality. In this conversation, Anna Esrov, VP of Customer Ex…
6 months ago
107. Lenovo's CMO of Intelligent Devices Group, Emily Ketchen: “We are creating an entirely new category around the AI PC.”
Episode 107
In this episode of OFFBounds, Paula Macaggi sits down with Emily Ketchen, SVP and CMO of Lenovo’s Intelligent Devices Group and International Markets…
6 months, 2 weeks ago
106. Primark US' Head of Marketing, Rene Federico: “Awareness brings them in. Experience brings them back.
Episode 106
Paula Macaggi sits down in New York with Renée Federico, Head of Marketing at Primark US, to explore how one of Europe’s most iconic retail brands is…
6 months, 3 weeks ago
105. Coterie's SVP of Growth, Ankur Goyal: “Trust is built when product, experience, and brand work together.”
Episode 105
Paula Macaggi sits down with Ankur Goyal, SVP of Growth at Coterie, to explore how a premium, subscription-first brand can win in one of the most com…
6 months, 4 weeks ago
104. Helzberg's VP of Innovation, Ryan Holm: "Technology is never going to replace human connection"
Episode 104
Ryan Holm, Divisional VP of Retail Innovation and Operations at Helzberg Diamonds, joins me in our New York studio to explore how a 111-year-old jewe…
7 months ago
103.HANRO US' President, Marianna Satanas: "It's called intimate apparel for a reason. It really is intimate"
Episode 103
Marianna Satanas, President of HANRO USA, joins me for a great interview while we wear pajamas in our New York studio. We dive into the world of luxu…
7 months, 1 week ago