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Unsolicited Advice: How Southwest Airlines lost its way
Southwest has long been a beloved, low-cost airline with free checked bags, minimal fees, and one class of seating that made flying feel simple and f…
2 months, 1 week ago
4 steps you can do to build a better job (w/ Zeynep Ton)
When it comes to many jobs—think food service and frontline retail—conditions can be miserable and demoralizing. But it doesn’t have to be that way. …
2 months, 2 weeks ago
How to communicate with confidence, manage your nervous system, and speak the language of executives (w/ Matt Abrahams)
What gets in the way of good communication? In this special Quick Fixes episode, Anne and Frances are joined by Matt Abrahams, Stanford lecturer and …
2 months, 3 weeks ago
The secrets of a great apology | from WorkLife with Adam Grant
When you mess up, a sincere apology can make all the difference. But making things right takes more than a simple “I’m sorry.” In this episode, Adam …
2 months, 4 weeks ago
Toolkit: Talk Like a Leader (Part 2)
Communication is a performance, and if you want to land it, you need to approach it like a performer. In the second part of this essential Toolkit se…
3 months ago
Toolkit: Talk Like a Leader (Part 1)
We’ve all heard that actions speak louder than words—but the words you choose can have a profound impact on the actions of the people around you. In …
3 months, 1 week ago
Toolkit: Give Better Feedback
Giving and receiving feedback is an important part of any job or relationship—but it can be tricky to get it right. This season, Anne and Frances are…
3 months, 2 weeks ago
Unsolicited Advice: Why Jeff Bezos should sell the Washington Post
The Washington Post, owned by Jeff Bezos, recently carried out a massive layoff that eliminated more than a third of its staff. In this episode of Un…
3 months, 3 weeks ago
How to challenge negative self-beliefs (w/ Master Fixer Muriel Wilkins)
We all carry insecurities and negative beliefs that can quietly hold us back—but rewriting that narrative is up to us. In this episode, Anne and Fran…
4 months ago
(Re-release) Unsolicited Advice: How to handle layoffs with care
When an organization lays people off, those who remain are often left scrambling to find their footing – and hold other people up – in an environment…
4 months, 1 week ago