Podcast Episodes
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Episode 839 - Creating Memorable Micro-Moments
Creating memorable micro-moments means paying attention to the small, personalized details customers and employees remember long after an interaction…
2 weeks, 6 days ago
Episode 838 - Managing the Invisible Energy
Managing the Invisible Energy explores how internal communication, preparation, and team alignment directly shape the customer experience. Great lead…
3 weeks ago
Episode 837 - The Problem You Should Never Solve Twice
Episode 837 of The 7 Minute Leadership Podcast explains how leaders can identify recurring organizational problems and turn them into repeatable syst…
3 weeks, 1 day ago
Episode 836 - The Zero-Dollar Hospitality Playbook
Episode 836 explains how leaders can improve hospitality and customer service training with little to no training budget. Learn five practical strate…
3 weeks, 2 days ago
Episode 835 - The Opportunity Sitting in the Basement: The H.B. Reese Story
H.B. Reese turned a basement candy operation into a business that eventually became part of the Hershey empire. This episode explores what his story …
3 weeks, 3 days ago
Episode 834 - The Relationship Between Leadership and HR
Episode 834 explores the relationship between leadership and Human Resources, including accountability, employee management, documentation, policies,…
3 weeks, 4 days ago
Episode 833 - When Everyone Has an Opinion
Episode 833 of The 7 Minute Leadership Podcast explores how leaders can manage employee opinions, workplace feedback, resistance, and disagreement wi…
3 weeks, 5 days ago
Episode 832 - Strategy vs Optics
Strategy produces measurable outcomes. Optics produces the appearance of action. Episode 832 shows leaders how to identify performative activity, eli…
3 weeks, 6 days ago
Episode 831 - Failure Points
Episode 831 of The 7 Minute Leadership Podcast explains how leaders can identify organizational failure points before they create costly disruptions.…
4 weeks ago
Episode 830 - Culture of Competence
Episode 830, Culture of Competence, explains how leaders create teams where employees know their jobs, maintain their skills, take responsibility for…
4 weeks, 1 day ago