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Hospitality's AI Wake-Up Call: What Leaders Must Do Now - Frits van Paasschen
In this episode, Frits van Paasschen, former CEO of Starwood Hotels & Resorts, shares his thoughts about technology and AI in hospitality today.
A fe…
1 year, 7 months ago
Follow the Trend Lines, Not the Headlines: Hospitality Leadership in a Changing World - Frits van Paasschen
In this episode, Frits van Paasschen, former CEO of Starwood Hotels & Resorts, shares insights and updates from his book, The Disruptor's Feast.
A fe…
1 year, 7 months ago
From Cynicism to Success: How Starwood Built a Culture of Trust and Innovation - Frits van Paasschen
In this episode, Frits van Paasschen shares what he learned about building trust and a culture of innovation when he was the CEO of Starwood Hotels &…
1 year, 7 months ago
How Great Leaders Build Other Leaders in Hospitality (Career Reflections & Lessons from Former Starwood CEO Frits van Paasschen)
In this episode, Frits van Paasschen, former CEO of Starwood Hotels & Resorts, shares lessons from his career journey, as well as the importance of m…
1 year, 7 months ago
The Money Behind the Magic: A Different Take on Hospitality - Josiah Mackenzie
In this episode, Josiah Mackenzie, founder and host of Hospitality Daily, shares his thoughts on the importance of understanding the business side of…
1 year, 7 months ago
The Secret to Making Someone Feel Special (TEDx Talk Deep Dive) - Sarah Dandashy
In this episode, Sarah Dandashy, an award-winning concierge and thought leader in travel and hospitality, shares insights from her TEDx talk, "The Se…
1 year, 7 months ago
Making Big Career Moves: Relocating, Learning, and Growing in Hospitality - Candice D'Cruz, Hilton
In this episode, Emily Goldfischer, founder and editor of hertelier, interviews Candice D'Cruz, Vice President of Luxury Brands at Hilton.
Read on he…
1 year, 7 months ago
The Little Things That Make a Big Impact in Hospitality - Marc Schwarz
In this episode, Marc Schwarz, Director of Service at Thrive Hospitality, shares what "disruptive hospitality" means to him - and why it's so importa…
1 year, 7 months ago
Elevating Hospitality Training: The Gold Standard Approach to Service Excellence - Marc Schwarz
In this episode, Marc Schwarz, Director of Service at Thrive Hospitality, shares what he's learned about effective training.
A few more resources:
I…1 year, 7 months ago
The Unexpected Intersection of Hospitality and Public Health - Marc Schwarz
In this episode, Marc Schwarz, Director of Service at Thrive Hospitality, shares hospitality lessons from an unexpected role that we can all learn fr…
1 year, 7 months ago