Podcast Episodes

Could Sound Design Be Your Hotel's Secret Weapon? (Dr Michelle Ulor & Clay Bassford)

In this episode, Clay Bassford, founder of Bespoke Sound, speaks with Dr Michelle Ulor, founder of Kinos Studio, a research-led music psychology cons…

1 year, 3 months ago

Finding Gold in Your 'Data Attic': How Margaritaville's Chief Data Officer Unlocks Hidden Opportunities

In this episode, Claudia Infante, Chief Data Officer at Margaritaville, shares how her team harnesses data to unlock new opportunities, enhance guest…

1 year, 3 months ago

Don’t Assume, Listen: Margaritaville’s Secret to Guest-Led Innovation - Claudia Infante, Margaritaville

In this episode, Claudia Infante, Chief Data Officer at Margaritaville, shares how listening to and understanding your guests and partners can lead t…

1 year, 3 months ago

How Margaritaville's "Surprise and Delight" Loyalty Strategy Drove $160M - Claudia Infante, Margaritaville

In this episode, Claudia Infante, Chief Data Officer at Margaritaville, shares how an innovative loyalty program has attracted about 400,000 members …

1 year, 3 months ago

Hospitality vs. Lodging: How Real Hospitality Drives Revenue and Profits - Claudia Infante, Margaritaville

In this episode, Claudia Infante, Chief Data Officer at Margaritaville, shares insights on the distinction between hospitality and lodging, as well a…

1 year, 3 months ago

Get Out from Behind Your Desk (And Other Hospitality Career Secrets) - Claudia Infante, Margaritaville

In this episode, Claudia Infante, Chief Data Officer at Margaritaville, shares her career journey so far, the lessons learned from her mentors, and t…

1 year, 3 months ago

A Corner Store, a Bus Driver, and the Moment Hospitality Changed My Life - Claudia Infante, Margaritaville

In this episode, Claudia Infante, Chief Data Officer at Margaritaville, shares a story about experiencing the power of hospitality at a young age.

A …

1 year, 3 months ago

Discover Some of the World's Most Inspiring Hotels with Design Hotels’ Stijn Oyen

In this episode, Matthias Huettebraeuker speaks with Stijn Oyen, Managing Director at Design Hotels, about some of the world's most innovative hotels…

1 year, 3 months ago

Reduce Turnover & Boost Team Performance: How We're Gamifying Employee Engagement in Hotels - Roger Robles & Emma Christensen, Actabl [Sponsor Bonus]

Staffing and turnover remain challenges in hospitality, but you can tackle this head-on. In this special sponsor bonus episode, Josiah sits down with…

1 year, 3 months ago

Future Forecast: Why "Community Capital" is Transforming Luxury Hospitality - Stijn Oyen, Design Hotels

In this episode, Matthias Huettebraeuker interviews Stijn Oyen, Managing Director at Design Hotels, about the future of hospitality, the concept of "…

1 year, 3 months ago