Podcast Episodes

That Will Nevr Work S4E48 "Customer Centric Approach-Unexpected Gifts"

Season 5 Episode 48

Going the extra mile to exceed customer expectations by surprising them with unexpected gestures, personalized gifts, exclusive offers, or memorable experiences that leave a lasting positive impressi…

Published on 2 years, 1 month ago

That Will Nevr Work S4E47 "Customer Centric Approach-Resources"

Season 4 Episode 47

Have you created resources for your external and internal clients? What is the value of doing so? Let's Talk.

Resources:Well Why Not Workbook: https://bit.ly/authormauricechismPodmatch: https://bit.ly…

Published on 2 years, 1 month ago

That Will Nevr Work S4E46 "Customer Centric Approach-Experience"

Season 4 Episode 46

Ensuring a consistent and cohesive experience across multiple channels (e.g., website, mobile app, physical stores), allowing customers to interact seamlessly and access information effortlessly.

Reso…

Published on 2 years, 1 month ago

That Will Nevr Work S4E45 "Customer Centric Approach-Engagement"

Season 4 Episode 45

Monitoring social media channels and online platforms to actively engage with customers, responding to feedback, addressing concerns, and showcasing appreciation for customer advocacy.

Resources:Well …

Published on 2 years, 1 month ago

That Will Nevr Work S4E44 "Customer Centric Approach-Loyalty Programs"

Season 4 Episode 44

Implementing loyalty programs that reward customers for their continued support and engagement, encouraging repeat business and fostering brand loyalty.

Resources:Well Why Not Workbook: https://bit.ly…

Published on 2 years, 1 month ago

That Will Nevr Work S4E43 "Customer Centric Approach-Frontline Employees"

Season 4 Episode 42

Equipping customer-facing staff with the necessary tools, training, and authority to solve customer problems and make decisions that prioritize customer satisfaction. Where is this on your priority l…

Published on 2 years, 3 months ago

That Will Nevr Work S4E42 "Interview with Craig Andrews"

Season 4 Episode 42

Listen to a great interview with none other than Craig Andrews.

Resources:Well Why Not Workbook: https://bit.ly/authormauricechismPodmatch: https://bit.ly/joinpodmatchwithmaurice*FREE* 5 Bold Shifts t…

Published on 2 years, 3 months ago

That Will Nevr Work S4E41 "Customer Centric Approach-Problem Solving"

Are you anticipating customer needs and addressing potential issues before they arise, providing proactive solutions and demonstrating a commitment to customer success?

Resources:Well Why Not Workbook…

Published on 2 years, 3 months ago

That Will Nevr Work S4E40 "Customer Centric Approach-Customer Support"

Season 4 Episode 40

Have you created a support system that has made the customer feel appreciated? Offering round-the-clock customer support channels, such as live chat, email, or phone, to address customer inquiries an…

Published on 2 years, 3 months ago

That Will Nevr Work S4E39 "Customer Centric Approach- Customer Journey"

Season 4 Episode 39

What is the customer journey? How will you put in place an experience that they will not forget? Understanding the end-to-end customer journey and identifying pain points and opportunities for improv…

Published on 2 years, 3 months ago