Podcast Episodes
Back to SearchMack McGee, Chief Marketing Officer at CareFirst BlueCross BlueShield
In this episode, Mack McGee, Chief Marketing Officer at CareFirst BlueCross BlueShield, shares how the organization earned top marks for customer exp…
8 months ago
Navigating Rising Health Costs and Alternative Coverage Models
In this episode, Scott Burton, Market President at Providence Health Plan, shares insights on the growing interest in ICRAs, strategies to manage ris…
8 months, 2 weeks ago
Breaking Down Silos in Health Plan Pricing Operations
In this episode, Jay Deady, President of Price Optimization at Zelis, discusses why fragmented pricing operations create inefficiencies for health pl…
8 months, 2 weeks ago
Navigating Payer Compliance and Regulatory Oversight with Cereasa Horner of CERIS
This episode features Cereasa Horner, Director of Policy and Payment Integrity at CERIS, who shares insights on the evolving payer oversight landscap…
8 months, 2 weeks ago
Expanding Behavioral Health Access with Bill Harlan of Point32Health
In this episode, Bill Harlan, Vice President of Behavioral Health at Point32Health, shares how his team is addressing access challenges, supporting m…
8 months, 2 weeks ago
Dan LaVallee and Dr. Brandy Hershberger of UPMC
In this episode, Dan LaVallee and Dr. Brandy Hershberger of UPMC share how the health system is creating innovative apprenticeship programs to suppor…
8 months, 3 weeks ago
Alan Cohen, Co-founder and Chief Product Officer at Centivo
In this episode, Alan Cohen, Co-founder and Chief Product Officer at Centivo, joins the podcast to share his perspective on escalating healthcare cos…
8 months, 3 weeks ago
Premera Blue Cross’ In-House AI Chatbot Boosts Customer Service Efficiency
In this episode, Dr. Nathan Crock of Premera Blue Cross shares how the AI-powered chatbot “Alice” is helping hundreds of customer service representat…
9 months ago
John Byrnes, Chief Operating Officer at Banner|Aetna
In this episode, John Byrnes, Chief Operating Officer at Banner|Aetna, discusses how the organization is advancing value-based care through integrate…
9 months, 1 week ago
Leading the Nation’s First Lifestyle Medicine Program for Alzheimer’s at EmblemHealth
In this episode, Karen Ignagni, Executive Chair, and Dr. Dan Knecht, Chief Medical Officer at EmblemHealth, discuss the launch of the first health pl…
9 months, 1 week ago