Podcast Episodes
Back to Search317: Pick Up the Phone
In this episode of As the Drum Turns, Lora is joined by Mike Hollingshead and Tim Langelier to discuss what good service means for our cement and agg…
4 months, 2 weeks ago
316: Exceeding Expectations
On this episode of As the Drum Turns, Jeff and Lora discuss the team’s commitment to constant improvement, always looking for ways to refine operatio…
4 months, 3 weeks ago
315: Reinvent Yourself Regularly
In this episode of As the Drum Turns, Jeff & Tim cover the fourth and final service principle from The Fred Factor by Mark Sanborn and discuss the ac…
5 months ago
314: Continually Creating Value
In this episode of As the Drum Turns, Jeff & Tim cover the third service principle from The Fred Factor by Mark Sanborn and discuss how we can create…
5 months, 1 week ago
313: Success is Built on Relationships
In this episode of As the Drum Turns, Jeff & Lora continue covering The Fred Factor by Mark Sanborn and discuss the importance of relationships with …
5 months, 2 weeks ago
312: Everyone Makes a Difference
In this episode of As the Drum Turns, Jeff & Lora begin covering The Fred Factor by Mark Sanborn and how everyone at SRM– from operators and dispatch…
5 months, 3 weeks ago
311: Root Cause Analysis
In this episode of As the Drum Turns, Jeff & Lora recap the 2026 Leadership Conference in Nashville, Tennessee, discuss this year's main focus of SER…
6 months ago
310: Pick Something, Fix Something
In this episode of As the Drum Turns, Jeff & Lora discuss the excitement of SRM's upcoming leadership conference, provide their Super Bowl prediction…
6 months ago
309: Hire Them Right, Train Them Right, Treat Them Right
In this episode of As the Drum Turns, Jeff & Lora discuss new developments in our training program and how consistency in the way we hire, train, and…
6 months, 2 weeks ago
308: Get in the Arena
In this episode of As the Drum Turns, Jeff & Lora talk about the risk and reward of "getting in the arena" and how our company was built by leaving i…
6 months, 3 weeks ago