Podcast Episodes

Retail Customer Service Horror Stories

Episode 222

It’s Halloween! And today’s episode is all about the horrors of customer service.

And I wanted to do it from both sides, not just from what you've experienced as business owners. And lots of you have…

Published on 1 year, 1 month ago

Retailer Survival Guide: managing cash flow from September to November

Episode 221

In this episode of the Resilient Retail Game Plan podcast, I tackle the challenges retailers face from September to November, focusing on cash flow management and strategic stock handling. 

I delve i…

Published on 1 year, 2 months ago

Is the High Street Dead? A Look at the Future of UK Retail

Episode 220

We often hear headlines that the UK High Street is in decline and all kinds of scare stories for brick-and-mortar stores. So in today's episode, I wanted to take the time to go through some recent nu…

Published on 1 year, 2 months ago

Avoiding Stock Shortages and Curbing Impulse Buying: Practical Steps for Retailers

Episode 219

In this exciting episode, I introduce a brand-new format for the Resilient Retail Game Plan, featuring a live consulting call with Becky Barratt from Driftwood Designs.

Becky shares with me that at ti…

Published on 1 year, 2 months ago

Meet the Stock Doctor: The Retail Inventory Expert Every Shop Needs

Episode 218

In today's episode, I unveil a brand new service called Stock Doctor. This revolutionary done-for-you service is designed to help retail business owners understand their stock and cash flow managemen…

Published on 1 year, 2 months ago

Christmas 2024 Unwrapped: Key Insights Every Retailer Should Know

Episode 217

Today let’s delve into the anticipated trends and predictions for Christmas 2024. Drawing on research from PwC, Mintel, Retail Week, NatWest, and other sources, we explore the macroeconomic outlook, …

Published on 1 year, 3 months ago

How Leaning into Expertise Turned One Retailer Around

Episode 216

In this episode of the Resilient Retail Game Plan, I sit down with Daniella Raffa, founder of Mama Shack, to discuss her journey from product designer to successful entrepreneur in the baby essential…

Published on 1 year, 3 months ago

Purpose‑Led Retail Success: Lessons from Lucy & Yak

Episode 215

In this episode of the Resilient Retail Game Plan podcast, I interview Lucy Greenwood, co-founder of the ethical and sustainable clothing brand Lucy & Yak. 

Lucy shares insights from their journey, w…

Published on 1 year, 3 months ago

Finding Purpose in Your Brand: A Conversation with Jo Tucker

Episode 214

In this episode of the Resilient Retail Game Plan, I interview Jo Tuchener-Sharp, the founder of Scamp and Dude, a purpose-led fashion brand transforming the world of fashion into a force for good. …

Published on 1 year, 3 months ago

Mastering Retail Profit Margins with Catherine Erdly

Episode 213

Today we are diving deep into the critical topic of profit margins and their importance in maintaining a profitable, sustainable and abundant retail business. I’m sharing examples from my retail indu…

Published on 1 year, 3 months ago