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Chris Ieva - Connecting consumer experiences to the product
Episode 97
What you can take away from this episode:
Connecting consumer experiences to the product Using alternative data-rich sources of information to inc…4 years, 10 months ago
Mitch Trale - Growing an efficient, effective, and content distributed team
Episode 96
What we cover:
Improving asynchronous communication
Understanding where decisions are being made
Establishing repeatable actions and rituals
Leadersh…
4 years, 10 months ago
Jonathan Jaffe: Growing and building your security capabilities
Episode 95
What you’ll learn:
Growing and building your security capabilities
Prioritizing the first cybersecurity hire
Security tools and automation rather tha…
4 years, 11 months ago
Teresa Martyny - Building resiliency into systems
Episode 94
What you’ll learn:
Building resiliency into systems
Failing and non-failing validations
If failure happens, what’s the fallback plan?
Creating SLAs w…
4 years, 11 months ago
Hyung Lee and Chi Ho - Extensibility of the Salesforce platform
Episode 93
What you’ll learn:
The extensibility of the Salesforce platform
Growth and evolution of the platform
Pushing Salesforce to do something that it shoul…
4 years, 11 months ago
Zak Allen - Building trust and transparency in the team
Episode 92
What you’ll learn:
Building trust and transparency in the team
Adjusting the structure of the 1-1 meeting for Zooms
Replicating the ideation process …
4 years, 11 months ago
Kendra Rozett McCormick - The power of being underestimated as a female leader in technology
Episode 91
What you’ll learn:
The power of being underestimated
Being one of few females as an IT Director in the Massachusetts technology public sector
Early e…
5 years ago
Carlis Ragland - The widening scope of IT Service Management
Episode 90
What you’ll learn:
The widening scope of IT Service Management
Does ITSM need their own Service Management Officer?
ITSM buy-in and the why behind it…
5 years ago
Krishna Ramaswamy - Finding the right skill set mix in growing your analytics team
Episode 89
What you’ll learn:
Finding the right skill set mix in growing your analytics team
Interviewing tip: Trying to understand how a candidate’s problem-so…
5 years ago
Kevin Recio - Proactive vs reactive problem management
Episode 88
What you’ll learn:
Proactive vs reactive problem management
Managing the multiple touchpoints involved in a service incident
Balancing needs vs the s…
5 years ago