Podcast Episodes
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349 - Training Your CSR To Handle Price Shoppers
When you're running a veterinary practice, especially a mobile or specialty service, one challenge is almost guaranteed to show up at your front desk…
1 year, 1 month ago
348 - Supporting a Lead Tech Who Won’t Ask for Help
What do you do when a lead technician is silently drowning, and no matter how many times you offer help, they won’t take your hand? In this episode o…
1 year, 2 months ago
347 - Leadership Failed Me
What do you do when you're promoted, unsupported, and then demoted? That’s the raw question tackled by Dr. Andy Roark and Stephanie Goss in this epis…
1 year, 2 months ago
346 - Help! My Practice Manager is Not Medically Trained
Veterinary clinics are evolving and so are the people leading them. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Maria Pir…
1 year, 2 months ago
345 - When The Team Goes Rogue
What do you do when your team is great on paper, skilled, kind, even gets along well, but when things get busy, the plan collapses and everyone start…
1 year, 2 months ago
344 - Veterinary Leadership Through Fresh Eyes
Dr. Andy Roark sits down with Anthony Pierlioni, VP of the Turtle Room and Manager of Training & Facilitation at VCA, to talk about his book, Veterin…
1 year, 3 months ago
343 - My Boss is the Practice Bully
Is your boss the reason morale is low and turnover is high? In this episode of the Uncharted Veterinary Podcast, hosts Dr. Andy Roark and Stephanie G…
1 year, 3 months ago
342 - Management Wants to Silence Us
In this episode Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss respond to a mailbag letter about a sensitive workplace issue: manage…
1 year, 3 months ago
341 - Scaling Your Practice Without Sacrificing Culture
In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark sits down with Roy Jain, Chief Operating Officer of Blue River Pet Care, to explo…
1 year, 3 months ago
340 - When We Can't Pay for Tech School
In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Maria Pirita unpack a tricky, heartfelt mailbag letter from a practice manage…
1 year, 4 months ago