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15Mins Live Podcast - 職場系列 – 面對抱怨與衝突高頻句 Expressions for complaints and conflict
Episode 1908
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Expressions for handling complaints 處理抱怨
Apologize 道歉
- I appreciate your letting me know about that.
- I'm sorry for any inconvenience.
- Please accept our apologies.
- I'll let my manager know.
- I understand your frustration.
- Resolving the inconvenience 解決對方的不滿
- Here's a coupon to make up for your trouble.
- We'll sort that out for you right away.
- I'm going to see how we can make this better for you.
Expressions for resolving conflict 解決衝突
Identify disagreement 點出雙方意見不合
- I think you may have misinterpreted that.
- I'm sorry we got off on the wrong foot.
- I don't think we have all the information.
- Please don't take that the wrong way.
- I understand where you're coming from.
Moving forward 促進下一步溝通
- I think we can work this out.
- I think we can find a compromise.
- Should we get a third opinion?
- I'm sure we can reach an agreement.
- We should revisit this at another time.
雙人對話時間:
- Complaint : The supplier sent you the right product, but of the wrong size.
- Complaint : The iPhone you purchased did not come with charging cables as advertised
- Conflict : Your colleagues accused you of spreading rumours about them.
Published on 3 years, 3 months ago