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Real Estate with Intelligence: The Secret to Chambers Theory's Success in Property Management with Tommy Chambers
Description
At DoorGrow, we aim to expand the property management industry and help the best property management entrepreneurs win. We love gathering new strategies and ideas to help savvy property managers grow their businesses.
In this episode, property management growth expert Jason Hull interviews Tommy Chambers from Chambers Theory about the secret to his success.
You'll Learn…
[02:08] The Secret Power of Trust Equity for Improving Churn Rate
[08:59] Keeping on Clients… Even When they Don't Really Need You Anymore
[15:09] Benefitting Homeowners and Investors with Ongoing Management
[21:02] Why Recognizing Your Team Matters
[26:07] Systems Every Business Should Have
[31:23] The Importance of Establishing Company Culture
Tweetables
"It's not just about growth. It's also about keeping the ones you have and the clients you have satisfied. So our strategy has been to take care of our people."
"If your churn rate is high, that means you then have to replace all the doors you are losing every single month. If you're replacing every door that you're losing constantly, then you have stagnation."
"It's far easier to keep a client than to go acquire new ones... and far cheaper."
"Hiring is hard. One of the hardest transitions I see entrepreneurs go through is solopreneur to having a team."
Resources
Transcript[00:00:00] Tommy: We said, "Hey, your services don't have to stop when you come back to live in your own home. We can still be your property manager even if we're not collecting rent.
[00:00:08] Jason: All right. Welcome, DoorGrow Hackers to the #DoorGrowShow. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently. Then you are a DoorGrow Hacker. DoorGrow Hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate, high-trust gateway to real estate deals, relationships, and residual income.
[00:00:46] At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry. Eliminate the BS, build awareness, change the perception, expand the market, and help the best property management entrepreneurs win. I'm your host property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now let's get into the show.
[00:01:11] Welcome to the #DoorGrowShow.
[00:01:13] Tommy: Yeah, thanks for having me. It's a pleasure to be on.
[00:01:15] Jason: Yeah. Glad to have you. So you've been doing property management for how long?
[00:01:20] Tommy: 21 years now.
[00:01:22] Jason: And how long ago did you start your business?
[00:01:25] Tommy: We started Chambers Theory in 2018. This was on the heels of my former company selling to a bigger broker and saw the opportunity to start fresh and bring my theory to the market of what property management should and could look like.
[00:01:42] Jason: Cool. Well, welcome to the show. So you guys reached out and wanted to