Episode Details

Originally used by businesses to improve customer service, journey mapping can also be applied to improving the volunteer experience of onboarding, training, and serving within your organization.    

Journey mapping is a way of becoming a more purposeful architect of the volunteer experience. The process starts by identifying the key steps in your process and when you are most likely to lose volunteers. 

In this week’s podcast, Tobi breaks down the steps to create the ideal journey map for your volunteers, and explains how this map can improve the overall volunteer experience for your team. 

Full show notes: 019-Improve the Volunteer Experience with a Journey Map

Volapalooza is a free, virtual festival designed specifically for leaders of volunteers.

Featuring three events across four showtimes, including:

• Hidden Opportunities for Volunteer-Fueled Organizations
• 5 Essential Pillars to Finding & Keeping Committed Volunteers
• What I Wish I Had Known When I Started Leading Volunteers

Grab your festival passes.

Thanks for listening to this episode of the Volunteer Nation podcast. If you enjoyed it, please be sure to subscribe, rate, and review so we can reach more people like you who want to improve the impact of their good cause.  

For more tips and notes from the show, check us out at TobiJohnson.com. For any comments or questions, email us at WeCare@VolPro.net.