Episode Details

Welcome to What I Wish I Knew by Dental Head Start. This is a podcast where we learn from people that have been there, made the mistakes, learnt the lessons and have developed into the accomplished dental professionals they are today.

It’s your weekly mentoring session.

Hosted by Erica Hwin

Everyone says we have to be good at communicating, but what are practical actionable steps we can take to actually achieve this? What should you say? What shouldn’t you say?

In this episode, we cover exactly that. We are joined by Dr Paul Jay Hwin where we discuss the importance of connecting and building value with patients. Paul shares simple tips and a basic framework that we can implement when talking to our patients today. In this episode, we learn how to dive deeper to better understand our patient’s story and what’s truly important to them so we can provide them with the best possible care. 

Dr Paul Jay Hwin

Dr Paul Jay Hwin is a multi-practice owner who completed his dental degree at the University of Melbourne. Having hired many new-graduates over the years, Paul is passionate about mentoring and inspiring the younger generation of dentists. He has particular interests in Cosmetic Dentistry and Orthodontics, and frequently presents on the topics of Patient Communication, Case Acceptance and Photography.

BOQ Specialist

BOQ Specialist offer a great banking package for graduates.  This package includes an everyday bank account with no monthly, annual or ongoing account keeping fees, an optional overdraft with no establishment fee and no repayments required until 1 July the year after you graduate, a credit card with no fees for five years and an optional car loan.

Having worked closely with medical professionals for over 30 years, BOQ Specialist understand the unique challenges we can face at the beginning of our careers.

Whether