Episode Details

Sarah Newland of KeyboardSmash shares her top tips for making an amazing client experience and strong pipeline of clients by organizing the processes, sequences and operations in your web design business.

In This Episode

00:00 - Introduction
03:10 - Greeting to Sarah
08:03 - Diversify or simplify
12:17 - Wasting money on shiny
15:19 - Learn self-awareness
19:58 - Advocating software
21:13 - Monitor the pipeline
24:31 - Filtering clients
26:39 - Tracking always
28:46 - Follow-up importance
31:14 - Do something different
34:46 - Deadlines and pricing
37:00 - Too much communication
39:27 - Boundaries
42:51 - Keeping leads
48:59 - Email marketing or CRM
50:28 - Tags on email list
55:50 - Top process categories
59:31 - Choose the tools
1:01:41 - Final thought

Get all links, resources and show notes at:

https://joshhall.co/208