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Growing a reCommerce business to £5.5m through great customer experience with Helen Lord from UKE
Episode 399
Published 3 years, 11 months ago
Description
Helen Lord is co-director and founder at family business Used Kitchen Exchange, the UK’s number one kitchen reseller, and proud recipients of the Queen’s Awards for Enterprise in Sustainable Development.
Founded in 2014 they now sell around £5.5m in product a year.
We're chatting about
- building a recommerce business (selling used goods),
- and how it opens doors in existing markets.
- How getting to know the customer has been crucial to their success,
- How and why they've decided to shift to eCommerce after 8 years in business.
LOTS of great tips and ideas and inspiration in this episode.
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