Episode Details
Back to EpisodesLeading Your Clients with Beth Potter and Heather Plum
Episode 527
Published 3 years, 10 months ago
Description
Here's what we'll cover in this episode:
- 2 pathways for beating your competitors (and why focusing on customer experience is always the best option)
- How to use customer feedback to improve customer experience
- Tools that Beth and Heather use to gather feedback
- How to strike 1-on-1 conversations with members to make them feel seen and heard
- 4 key areas to focus on when building your client journey.
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